DX Application Performance Management

Weekly Personal Plea: Thanks Fernando, Dave & Karthik! (Ask/Answer Questions, Start/Join In Discussions)

  • 1.  Weekly Personal Plea: Thanks Fernando, Dave & Karthik! (Ask/Answer Questions, Start/Join In Discussions)

    Posted 07-24-2017 02:53 PM

    Introduction

     

    In 2017, I initiated various efforts to improve the APM/AXA/ASM customer experience. One of these is to help this community become richer through more customer involvement. Recently, I wrote down my thoughts  

     

     APM Community Opportunity: Help Your Online Neighbor! 

     

    discussing what I hope is the next transition of the APM Community.

     

    My Favorite Post Last Week

    Recently,there was an awesome interchange between Fernando asking a question, and Karthik plus Dave responding. You can read it at this link.

     

    I am hoping that others are encouraged to do the same thing!!!

     

    The Next Step

    I thank those of you that contributed a post (like Fernando), document, blog, or a response last week (like Dave & Karthik.). I hope more of you consider doing so especially in the area of customers providing assistance to other customers. (Just like neighbors helping each other in the non-digital world.) I am asking when a question comes in, that CA staff refrain a reasonable time for customers to have the first chance in responding with their invaluable suggestions and problem-solving tips to their peers.

     

    Why not this be the week that we begin to actively begin doing  this? I can tell you personally, what a great feeling it is when someone says that your idea was helpful or that solved their issue.

     

    I look forward to seeing your contributions soon. Thank you in advance! 

     

    Hal German