Layer 7 API Management

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Synchronization -Account Plan on Portal-Failure

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  • 1.  Synchronization -Account Plan on Portal-Failure

    Posted 07-18-2017 08:55 AM

    Hi Team,


    Please help with the below error


    Account Plans: <Failure message="Failed Fragment Validation: GUID eb361ded-2c0d-4b9c-a194-355818e1f197 does not exist" code="500"/>

    Best regards,


  • 2.  Re: Synchronization -Account Plan on Portal-Failure
    Best Answer

    Posted 07-18-2017 09:50 AM



    This is likely a mismatch in the GUID values. Please follow the below steps. 


    1. Login to the Policy Manager
    2. Right click on "Account Plans Fragment" and click "Policy Properties"
    3. Copy the value of "Policy GUID"
    4. Click on "Tasks" > "Manage Cluster-Wide Properties"
    5. Open the cluster-wide property titled: portal.account.plans.fragment.guid
    6. Ensure that the value of this cluster-wide property matches the value from Step 3. If it doesn't, replace the value in the cluster-wide property with the value from step 3. Ensure there is no extra white space.
    7. Click OK
    8. Re-Test the "Sync Account Plans"


    -Alec Daniello

    APIM Support

  • 3.  Re: Synchronization -Account Plan on Portal-Failure

    Posted 12-15-2017 07:36 AM