Hello all CA Service Management Customers,
This week, an issue has been discovered which causes an error when running Service Desk reports in Jasper. The problem has to do with differences in the “ca_styletemplate.jrtx” file that is delivered by each of the product specific content pack (zip) files..
We know the Environment, Conditions, Symptoms, Cause and Workaround/Solution for this problem, and have updated the documentation pages in both of the following CA Service Management Documentation sections:
Here are the details of the problem:
NOTE: The important part here is that CA Service Catalog report content was imported after the other products!
The product development teams are working to ensure that this issue is addressed in future versions of the CA Service Management product report content packs, and future versions of the product.
Thank you for your continued support,
Principal Support Engineer
Thank you for alerting the community Jon!
*** Alert - Known Issue with CABI 6.2 Jasper Report Content for CASM Products***