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Errors during the autointegration CA-SDM 14.1

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zumyv0110-21-2016 09:58 AM

zumyv0110-21-2016 10:08 AM

zumyv0110-21-2016 11:03 AM

zumyv0110-21-2016 11:17 AM

Raghu Rudraraju10-25-2016 09:10 AM

  • 1.  Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 04:45 AM

    Hi, I have this errorr during the installation from scratch of Service Desk 14.1

     

     

    Operating System : Windows Server 2012 R2

    Database : MSSQL 2012

     

    install.log attached

     

    Any idea ?

    Attachment(s)

    zip
    install-ppd.log.zip   23K 1 version
    zip
    stdlog.0.zip   158K 1 version


  • 2.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 08:33 AM

    Yves,

    What does the log say?  It should give you some ideas about what part of the auto-integration failed.

    Also if you can let us know which applications you have set to integrate via the installer, that will help.

    Thanks,

    Jon I.



  • 3.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 09:14 AM

    Hi,

     

    We are trying to install CA Service Desk Manager only.

     

     

    As a part of the installation process there is an integration step as you can see above

     

    And as you can see in attached file, we've got some errors :

     

    2016/10/19 15.26.31.802 INFO  [DeployThread: Integrating the Products] [SDMValidator] Slump connection is Up : true
    2016/10/19 15.26.31.803 DEBUG [DeployThread: Integrating the Products] [SDMValidator] CA Service Desk Manager endpoint validation successful.
    2016/10/19 15.26.31.803 INFO  [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Policy File ID ()
    2016/10/19 15.26.31.803 INFO  [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Exporting SDM Policy...
    2016/10/19 15.26.31.803 DEBUG [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Executing command : "F:\\filestore\SDM\helper\policy.bat" "D:\CA\SERVIC~1" CASM_POLICY
    2016/10/19 15.26.31.840 INFO  [DeployThread: Integrating the Products] [ActiveProcessHolder] Windows Process ID (PID): 5344
    2016/10/19 15.26.31.841 INFO  [DeployThread: Integrating the Products] [ActiveProcessHolder] Start Monitor. Process ID (PID): 5344
    2016/10/19 15.26.31.865 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities]
    2016/10/19 15.26.31.866 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] F:\>cd /D "D:\CA\SERVIC~1"
    2016/10/19 15.26.31.866 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities]
    2016/10/19 15.26.31.866 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] D:\CA\SERVIC~1>bin\pdm_pki.exe -p CASM_POLICY -f
    2016/10/19 15.27.02.098 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] Unable to connect to domsrvr 'ANY'.
    2016/10/19 15.27.02.105 INFO  [DeployThread: Integrating the Products] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 5344
    2016/10/19 15.27.02.106 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] Command terminated with exit code: 1
    2016/10/19 15.27.02.106 ERROR [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Unable to create policy file in SDM.
    2016/10/19 15.27.02.107 ERROR [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Unable to export the policy file.
    com.ca.smsi.installui.integration.tasks.IntegrationFailedException: Unable to create policy file.
        at com.ca.smsi.installui.integration.tasks.ExportSDMPolicyFile.exportCert(ExportSDMPolicyFile.java:99)
        at com.ca.smsi.installui.integration.tasks.ExportSDMPolicyFile.run(ExportSDMPolicyFile.java:62)
        at com.ca.smsi.installui.tasks.AutoIntegrateTask.run(AutoIntegrateTask.java:140)
        at com.ca.smsi.wizard.task.Task.start(Task.java:222)
        at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)
    2016/10/19 15.27.02.129 ERROR [DeployThread: Integrating the Products] [ExportSDMPolicyFile] Unable to upload policy file from SDM to Database.
    2016/10/19 15.27.02.129 ERROR [DeployThread: Integrating the Products] [AutoIntegrateTask] Error occured during intergration task : Unable to upload policy file from SDM to Database.
    2016/10/19 15.27.02.129 ERROR [DeployThread: Integrating the Products] [AutoIntegrateTask] will continue executing the next integration Task
    2016/10/19 15.27.02.130 DEBUG [DeployThread: Integrating the Products] [ConfigureAdditionalServersInSDM] isConventional (true(, isSDMUpgrade(false)
    2016/10/19 15.27.02.130 INFO  [DeployThread: Integrating the Products] [ConfigureAdditionalServersInSDM] Skipping adding additional servers task.
    2016/10/19 15.27.02.130 INFO  [DeployThread: Integrating the Products] [ConfigureAdditionalServersInSDM] Creation of Additional Servers in CA SDM, isAllowed : false
    2016/10/19 15.27.02.130 DEBUG [DeployThread: Integrating the Products] [AutoIntegrateTask] Executing auto-integration task : Class <com.ca.smsi.installui.integration.tasks.ConfigureAdditionalServersInSDM> . Integration isAllowed : false

    we have

     

     

    Thanks in advance for any help or recommendations



  • 4.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 09:39 AM

    Hey Yves,

     

    My best guess is that SDM did not start fully yet and that's why the pdm_pki command is having hard time connecting to the domsrvr to generate the policy file that's needed for the integration tasks.

     

    2016/10/19 15.26.31.866 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] D:\CA\SERVIC~1>bin\pdm_pki.exe -p CASM_POLICY -f
    2016/10/19 15.27.02.098 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] Unable to connect to domsrvr 'ANY'.

     

     

    Can you look into output of a command :  pdm_status   via a command prompt    and/or  D:\CA\SERVIC~1\log\stdlog.*   files to see if there are any errors during the startup of SDM?


    Thx

    _R



  • 5.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 09:58 AM

    pdm_status results:



  • 6.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 10:32 AM

    Hi Yves,

     

    I believe I have found the support case associated with this discussion already.  I'll work through that one too..

     

    In the interim, one idea that I is for you to try this,  run this command:     pdm_configure      

     

    Let the operation finish and then  there after, run this command:

     

    pdm_pki.exe -p CASM_POLICY -f

     

    Lets see if that completes now.

     

    Thx

    _R

     

     



  • 7.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 10:08 AM

    stdlog.0 added



  • 8.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 11:03 AM

     

    but

     



  • 9.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 11:08 AM

    Just reviewed your stdlog too.

     

    Looks like several daemons are dying and/or not starting fully. 

     

    ..

     

    10/20 10:46:02.32 ND100510 bopauth_nxd 6092 SIGNIFICANT bopauth.c 105 Can't connect to server 'domsrvr'; will retry in 30 seconds
    10/20 10:46:07.33 ND100510 pdm_maileater_nxd 3848 SIGNIFICANT pdm_maileater_nxd.c 447 Can't connect to server 'domsrvr'; will retry in 15 seconds
    10/20 10:46:08.09 ND100510 bpvirtdb_srvr 3096 SIGNIFICANT key_control.c 300 Waiting 4 more seconds for 1 of 1 database agents to start
    10/20 10:46:09.23 ND100510 keit_daemon 5556 ERROR main.c 178 Can't connect to domsrvr. Will retry in 30 seconds.

    ..

    ..

     

    10/20 10:48:31.78 ND100510 kpi_sys_daemon 4316 SIGNIFICANT main.c 256 Can't connect to domsrvr. Will retry in 20 seconds.
    10/20 10:48:40.20 ND100510 bpvirtdb_srvr 3096 ERROR vdbagent.c 2450 Agent 00F11BB0 (CREATE_INDEX) didn't start (status is 1); agent count 4
    10/20 10:48:40.40 ND100510 sqlagt:select2 500 SIGNIFICANT sql_agent.c 245 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select2
    10/20 10:48:40.47 ND100510 bpvirtdb_srvr 3096 SEVERE_ERROR vdbagent.c 2464 Timeout reached trying to start 6 SELECT agents. Currently only 4 seem to be running.
    10/20 10:48:40.47 ND100510 bpvirtdb_srvr 3096 SEVERE_ERROR vdbagent.c 2488 Timeout reached trying to start 13 UPDATE agents. Currently only 11 seem to be running.
    10/20 10:48:40.47 ND100510 bpvirtdb_srvr 3096 EXIT vdbagent.c 2492 Unable to get enough db agents to initialize. Exiting.
    10/20 10:48:40.48 ND100510 sqlagt:Audit_Log 5836 SIGNIFICANT sql_agent.c 282 SHUTDOWN of sql_agent:mdb:bpvirtdb_srvr:Audit_Log event_log session_log
    10/20 10:48:40.48 ND100510 sqlagt:Issue 3412 SIGNIFICANT sql_agent.c 282 SHUTDOWN of sql_agent:mdb:bpvirtdb_srvr:Issue
    10/20 10:48:40.48 ND100510 sqlagt:Procedure 1404 SIGNIFICANT sql_agent.c 282 SHUTDOWN of sql_agent:mdb:bpvirtdb_srvr:Procedure
    10/20 10:48:40.48 ND100510 bpvirtdb_srvr 3096 SIGNIFICANT miscos.c 189 Exiting normally

     

     

    Sorry, the pdm_configure may not have helped here.  

     

    Do you have a Windows Firewall or the system?   We may need to enable additional logging through a webex to see what is going on. 

     

    _R



  • 10.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 11:17 AM

    firewall settings

     



  • 11.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-21-2016 11:44 AM

    Ok, that might be the reason:

     

    https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-install-ca-sdm/step-6-verify-the-installation/check-the-status-of-the-required-ports

     

    You'd have to make sure NX.env has:

    @NX_SLUMP_FIXED_SOCKETS=1

    @NX_SLUMP_SECONDARY_SOCKET=2100

     

    And then open ports 2100-2300 (tcp)  for SDM communication.  Of course for other components (example: your webserver, tomcat engine etc.,  those ports need to be opened as well.  The above URL has most of them documented).  A restart of SDM is needed after enablement of the above options.

     

    And then you can update the same options in  NX_ROOT/pdmconf/NX.env_NT.tpl file too

     

    _R

     



  • 12.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-24-2016 04:12 AM

    Windows Firewall is on

    but all inbound/outbound connections are allowed

     

    after NX.env configuration . we've got same errors

     

    ps:

    I will check database configuration with my DBA.



  • 13.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-24-2016 10:12 AM

    Hi

     

    Check your PAM URL is accessible from Service Catalog Server, you can do this in Catalog Configuration tab.

    You can manually configure the data sources in USS  if the issue still persists.

     

     

    Thanks

    Lova



  • 14.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-25-2016 05:10 AM

    Hi,

     

    no Service Catalog Server, I'm trying to install Service Desk manager only

     

    BR



  • 15.  Re: Errors during the autointegration CA-SDM 14.1
    Best Answer

    Posted 10-25-2016 06:03 AM

    you can close post.

     

    we found the cause : there was windows cluster service running on server.
    after disabling, the installation is completed with sucess.



  • 16.  Re: Errors during the autointegration CA-SDM 14.1

    Posted 10-25-2016 09:10 AM

    Thank you for sharing the update here Yves.

     

    _R