Clarity PPM

Expand all | Collapse all

Guided support solutions with CA PPM (walkme etc)

  • 1.  Guided support solutions with CA PPM (walkme etc)

    Posted 11-07-2017 09:26 AM

    Raised an idea a long time back 

    New UX - First time login CA PPM introduction tour - "show me around!" 

     

    Since this doesn't exist in the product, I'm interested to hear guided support solutions customers and partners have come up with. The idea is to make the onboarding process easier, reduce support problems and the need for formal  training.

    Even with a simple UX it certainly helps to be shown around!

     

    I've experimented with the following:

    • Walkme + other equivelents
    • CAPA
    • Embedded videos / guides
    • E-learning tools e.g. Captivate
    • Help hooks
    • Browser plugins

     

    So what has your organisation found useful?

     

    Cheers!

     

    Andrew



  • 2.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 12-03-2017 10:01 PM

    Did you check LetzNav a similar product.

    letzNav - User Experience Simplified - Demo - YouTube 

     

    Thanks,

    V



  • 3.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 12-12-2017 09:14 AM

    Yes, but not interested in browser plugins. Too much hassle



  • 4.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 10-08-2018 03:55 PM

    Andrew

     

    letzNav works without browser extension as well. Please let us know if you would like to see a quick demo, would happy to show how it works and you can try it on your own before deciding.

     

    Thanks

    Krishna



  • 5.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 10-08-2018 04:49 PM

    letzNav for CA PPM - letzNav for CA PPM - YouTube 



  • 6.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 10-09-2018 04:32 AM

    Andrew you must recall that the old ideation is gone and so are the ideas including yours.

    It was replaced with

    New Customer Innovation Process for Clarity PPM 



  • 7.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 10-09-2018 04:38 AM

    This thread was started whilst ideas existed



  • 8.  Re: Guided support solutions with CA PPM (walkme etc)

    Posted 10-09-2018 04:41 AM

    Yes, but your idea including the images is not visible anymore.