Transaction Response Time Slow Applications

[Anon Anon]

Dear Community

 

Request their collaboration for the following problem:

I have two Windows servers installed with the agent, these 2 servers work with a published application, one of these servers is in a DMZ and communicates with the other server through a firewall.

I can manage both servers through the Endpoint Management console. The communication between the two servers and the Enterprise Management server is verified. When he wake up the agent ControlMinder, this application users experience a delay in the response of the executed operations; but when the agent is down, returns to normal response time operations.

 

Any kind of blocking or error is recorded in the records of ControlMinder.

Please if you could help us with this problem.

Thanks for the collaboration.

[Reatesh Sanghi]

Hello Benny,

 

Do you see the delay in the response being recorded in some log file?

Can you review the JBoss log file to find out if there are any delays with respect to the response being received?

 

Thanks,

Reatesh.

[VinayReddy]

Benny, Good Day.

 

What is the application you are referring to. I experienced the same behavior that you noted when working with Share Point servers where the CA PIM endpoint agent  is installed.

 

Thank You

 

--

Vinay Reddy

[Anon Anon]

Vinay, Good Day.

 

Apologizes for the delay in the response.

These servers are application servers, are applications web developed in house, also have MSSQL Server database.

As you solved your problem?

We can check or try?

I await your comments.

Thanks for the collaboration.

[Lluis Domenech]

Hi Benny,

If you still have the problem, can you please answer the questions from Reatesh and Vinay?

Thank you,

Lluis Domenech

CA Support Delivery Manager