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Employee Access Type to View only Second level of Request Area tree

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  • 1.  Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 01:19 PM

    Hi;

     

    iam looking for your help on how to let the Employee access types can view only the second level of the Incident/Request Area tree. For example, for a Incident Area of "Hardware. Printer Broken", I only want the Employee to see "Printer Broken". I know this is a popular constraint so I'm hoping someone can help.

     

    Mohamed El-Fahd



  • 2.  Re: Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 01:37 PM

    Hi Mohamed,

    Unfortunately you cant block it by level specifically because there is no "flag" that differentiates a first level from second level category.  You would have to make a constraint that does not allow them to see any of the base-level request areas, and if you add additional base categories later, then you would need to also add those to the constraint later on as well.

    Typically the base categories are used to categorize the request areas - without those it would just be a very long list of categorized request areas.

    What you are trying to do is actually what Service Catalog does for you - the employees can pick a specific item from a "catalog" of request areas.

    Anyone else have any ideas on this one?

    Jon I.



  • 3.  Re: Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 02:03 PM

    Thanks jon for your feedback, donu have a sample of such constrain ?!



  • 4.  Re: Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 02:05 PM

    Why not use the OOTB attribute : Include in self-service ?

     

    Data partition on it.



  • 5.  Re: Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 02:38 PM

    Sorry i cant get what you mean do u have a screenshot for that please



  • 6.  Re: Employee Access Type to View only Second level of Request Area tree
    Best Answer

    Posted 10-18-2017 02:42 PM

     

    See below code for attributes name :

     

    detailCheckboxReadonly("Inclure dans le self-service","ss_include",1,"1", "Oui", "Non");


    detailTextboxReadonly("Symbole de self-service","ss_sym",2,
    'Libre-Service', "",
    void(0), void(0), void(0), "", "", "no");



  • 7.  Re: Employee Access Type to View only Second level of Request Area tree

    Posted 10-18-2017 02:45 PM

    @Mohammed - Pier-Oliver provided a good example and a great way to do this.

    Did that help?