I am using CA Introscope Workstation (Version 9.7.1) & when trying to login to a specific server the box comes up Authentication & Authenticated but after that nothing appears. When I try to do this with another server it logs me in fine and I can go around workstation as normal
Any ideas why on this one server it is unable to open. Nobody else on my team has this problem?
Have you looked at the EM and workstation logs for any error messages at the time of your login?
Have you verified in the various EM configuration XML files that you have permission to do this? Which authentication mechanism are you using? Local, LDAP, or EEM?
Failing that, you may wish to open a case to resolve this.
Thank you for your response
2/07/17 03:30:59.687 PM GMT Workstation User "simpsa27" connected successfully from host "Node=Workstation_7538, Address=LW71001317078.uk.centricaplc.com/10.80.75.101:41199, Type=socket"
2/07/17 03:31:00.198 PM GMT File 'Wynyard_MTP_Primary-defect-14864814540000669264.xml' read, length=39285
2/07/17 03:31:02.385 PM GMT Workstation User "simpsa27" disconnected successfully from host "Node=Workstation_7538, Address=LW71001317078.uk.centricaplc.com/10.80.75.101:41199, Type=socket"
The authentication method we are using is EEM, however I am unable to view any EEM files as these are owned and can only be viewed by root user.
I would suggest opening a case and supply the following.
Zipped content of the EM_HOME\log –make sure to enable DEBUG.2. EM_HOME\config\realms.xml, server.xml, domains.xml3. Enable TRACE, reproduce the issue and collect EEM config and log files:
Then we can determine what is going on and you can report back
Also, Please check the system resources, e.g. CPU, memory, handles, etc., used by the workstation at the time of the problem occurrence.
As Hal mentioned, debug logging would be very helpful here. A common cause for this behavior occurs when a user authenticates, but does not authorize. Check for messages such as....
[DEBUG] [pool-28-thread-5] [Manager.Authentication] Adding user <user> with permissions: <[SuperDomain: Full] [Server Resource: Full] >
If no permissions are returned here, the user will be logged out immediately likely indicating a configuration in domains or realms.xml.