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While we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

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  • 1.  While we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 10-30-2017 05:37 AM



  • 2.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 10-30-2017 09:31 AM

    Hello Siladitya,

     

    What version / patch level of CABI is this?  It seems CABI 3.x, but I'm not sure about the exact SP level based on the URL/errors.

     

    Was this working before and then stopped?  

     

    Did you upgrade Tomcat (or a browser version) or something to end up in this?

     

    Redeploying the CABI webapps might help resolve such an issue too - Unable to access Reports under Reports Tab of CA Service Desk Manager (CA SDM) - getting Http status 404 -/ OpenDocument…   (though the error is not an exact match, it pretty much walks you through the redeploy of the webapps under a different 404 error)

     

    Thx

    _R



  • 3.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 04:13 AM

    BOXI version is 3.1.Yup this was working smoothly ,but after restart server every thing is opening from start menu except CMC app and infoview.

     

    I have not upgraded anything.we have just restarted our server.

     

    Server Details

    RAM 16 Gb ,Dual core Intel Xeon(X5570) 2.93 GHZ.

    32 bit Windows 2008 Server

    CA Service Desk 12.7 and Boxi 3.1 both installed in same Physical server along with EEM. Please suggest.

     

    CMC Error is

     

    Infoview error is

     

     

    2 Months back we have implemented SSL for CA SDM.



  • 4.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 09:25 AM

    Thank you.

     

    As the folders are available, maybe we should consider redeploying.  

     

    1) stop tomcat

    2) backup tomcat folder completely

    3) Redeploy the CABI webapps similar to: Unable to access Reports under Reports Tab of CA Service Desk Manager (CA SDM) - getting Http status 404 -/ OpenDocument…   (though the error is not an exact match, it pretty much walks you through the redeploy of the webapps under a different 404 error)

     

    Do you have any plans to upgrade from 12.7?  That release is end of support for a while now.

     

    _R



  • 5.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 09:40 AM

    If i  redeploy Using

    wdeploy tomcat7 -DAPP=OpenDocument undeploy
    wdeploy tomcat7 -DAPP=OpenDocument deploy

    Commands my old report will be effected ??

     

    Actually it is a production environment and as I told you earlier SDM and BOXI installed in same server,so please suggest what precaution should taken before redeploying using above commands.

     

    Yes we are planning to migrate to new version.But before that we need to resolve this problem as billing is affected for this issue.



  • 6.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 09:44 AM

    A redeploy of the CABI Tomcat WebApps will have no effect on the CABI reports.



  • 7.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 10:09 AM

    please suggest what precaution should taken before redeploying using above commands



  • 8.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 10:14 AM

    Raghu.Rudraraju has already indicated to take a full backup of the CABI Tomcat directory.

     

    In addition, a backup/snapshot of the server and the CMS database would not be a bad idea either.



  • 9.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 11:33 AM

    I just realized a mistake in the suggestion I made.

     

    Your issue is with CmcApp,  so the OpenDocument app deploy will not help.  We' have to re-deploy  the CmcApp like this and not like the one in the previous document I suggested

     

    wdeploy tomcat7 -DAPP=CmcApp undeploy
    wdeploy tomcat7 -DAPP=CmcApp deploy

     

    Sorry about that.

    _R



  • 10.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces
    Best Answer

    Posted 11-14-2017 08:14 AM

    Thank you .Problem has been resolved.



  • 11.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 10-30-2017 09:41 AM

    Do you see a CmcApp folder in the CABI WebApps directory?

     

    If not, follow the steps provided by Raghu.Rudraraju to redeploy the CABI Webapps



  • 12.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 04:15 AM

    Yes CMC folder is avliable



  • 13.  Re: hile we are trying to open BO enterprise Central Management Console from windows start menu ,it is not opening and throwing and error.HTTP Status 404 - /CmcApp/logon.faces

    Posted 11-01-2017 09:20 AM

    What happens when you attempt to access the following page on the server

    http://wbhlpdsk:8090

     

    Do you get the Tomcat homepage?