What version / patch level of CABI is this? It seems CABI 3.x, but I'm not sure about the exact SP level based on the URL/errors.
Was this working before and then stopped?
Did you upgrade Tomcat (or a browser version) or something to end up in this?
Redeploying the CABI webapps might help resolve such an issue too - Unable to access Reports under Reports Tab of CA Service Desk Manager (CA SDM) - getting Http status 404 -/ OpenDocument… (though the error is not an exact match, it pretty much walks you through the redeploy of the webapps under a different 404 error)
BOXI version is 3.1.Yup this was working smoothly ,but after restart server every thing is opening from start menu except CMC app and infoview.
I have not upgraded anything.we have just restarted our server.
RAM 16 Gb ,Dual core Intel Xeon(X5570) 2.93 GHZ.
32 bit Windows 2008 Server
CA Service Desk 12.7 and Boxi 3.1 both installed in same Physical server along with EEM. Please suggest.
CMC Error is
Infoview error is
2 Months back we have implemented SSL for CA SDM.
As the folders are available, maybe we should consider redeploying.
1) stop tomcat
2) backup tomcat folder completely
3) Redeploy the CABI webapps similar to: Unable to access Reports under Reports Tab of CA Service Desk Manager (CA SDM) - getting Http status 404 -/ OpenDocument… (though the error is not an exact match, it pretty much walks you through the redeploy of the webapps under a different 404 error)
Do you have any plans to upgrade from 12.7? That release is end of support for a while now.
If i redeploy Using
wdeploy tomcat7 -DAPP=OpenDocument undeploy wdeploy tomcat7 -DAPP=OpenDocument deploy
Commands my old report will be effected ??
Actually it is a production environment and as I told you earlier SDM and BOXI installed in same server,so please suggest what precaution should taken before redeploying using above commands.
Yes we are planning to migrate to new version.But before that we need to resolve this problem as billing is affected for this issue.
A redeploy of the CABI Tomcat WebApps will have no effect on the CABI reports.
please suggest what precaution should taken before redeploying using above commands
Raghu.Rudraraju has already indicated to take a full backup of the CABI Tomcat directory.
In addition, a backup/snapshot of the server and the CMS database would not be a bad idea either.
I just realized a mistake in the suggestion I made.
Your issue is with CmcApp, so the OpenDocument app deploy will not help. We' have to re-deploy the CmcApp like this and not like the one in the previous document I suggested
wdeploy tomcat7 -DAPP=CmcApp undeploywdeploy tomcat7 -DAPP=CmcApp deploy
Sorry about that.
Thank you .Problem has been resolved.
Do you see a CmcApp folder in the CABI WebApps directory?
If not, follow the steps provided by Raghu.Rudraraju to redeploy the CABI Webapps
Yes CMC folder is avliable
What happens when you attempt to access the following page on the server
Do you get the Tomcat homepage?