We have an Average Response Time SLA as 2 secs, and when I check in CEM>>Administration>>Specifications>>Baselines for slow time it is showing 40 secs. And the SLA condition is around 0.435 - 0.532 secs and is not breached as per AVG Time SLA of 2 secs.
I referred a tec doc : Knowledge Base Articles
I did not understand what doc says, can someone help me in understanding the same??
Dear Chandrasekhar: varnima25
The above link is to a document that I created some time back. The diagram inside should help. Please review and let me know if it is helpful
Marking as answered since I see a helpful from the Thread creator. Additional questions may be asked if needed.
Thank you for the document, that really helps. But, please let me know if the Avg response time Values at Business service level is varying between 0.435 - 0.532 secs. Is it normal when compared to Baseline values which is 30 secs?
>But, please let me know if the Avg response time Values at Business service level is varying between 0.435 - 0.532 >secs. Is it normal when compared to Baseline values which is 30 secs?
Is it possible that a baseline can be higher than the average? Yes, depending on the values. Is it common, from what I recall , it is fairly common . Asking Hiko_Davis JMertin wooan07 @cohco01 to weigh in.
It is usually higher than the Average. From a mathematical point of view, the more data you have, the more obvious it will become.
The baseline is computed by taking the max value found in the Upper Baseline graph (75% tro 95%), and to that value we add 20% - if that max value we found is 25seconds, adding 20% to it gives 25*1.2=30seconds.
And that is what we will use.
Keep in mind that the Baseline is here to identify issues with the WebSite, based on "known" data. So we want to catch the exceptions here.
Thanks Joerg. WIll make into a KB
UPDATE : KB Link Knowledge Base Articles
Thank you All for the information.