Clarity Service Management

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SDM Installation stucked

  • 1.  SDM Installation stucked

    Posted 04-17-2017 03:06 AM

    Hello Team

     

    we are installing SDM 14.1 but it stucking at 62%. database is on separate server. i checked the configure logs. THe only error i found is below.

     

    how can i fix this sql error. to complete my installation? 

     

    however, i the database server is pingable to application server.

     

     

    04/15 09:37:04.063 INFO ? ? Sqlcmd: Error: Microsoft SQL Server Native Client 11.0 : TCP Provider: The requested name is valid, but no data of the requested type was found.
    04/15 09:37:04.063 INFO ? ? .
    04/15 09:37:04.063 INFO ? ? Sqlcmd: Error: Microsoft SQL Server Native Client 11.0 : Unable to complete login process due to delay in opening server connection.
    04/15 09:37:04.063 INFO ? ? Sqlcmd: Error: Microsoft SQL Server Native Client 11.0 : A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online..
    04/15 09:37:04.220 INFO ? ? 04-15,09:37:04 Checking existing mdb version...
    04/15 09:37:04.376 INFO ? ? 04-15,09:37:04 Pre-check OKAY ( will upgrade MDB version-1.5 )
    04/15 09:37:04.438 INFO ? ? 04-15,09:37:04 Loading mdb...
    04/15 09:37:04.438 INFO ? ? using Service_Desk

     

     



  • 2.  Re: SDM Installation stucked

    Posted 04-17-2017 07:52 AM

    Hi Amir,

    Has the install gotten any further at this point or is the log still at the same point?  

    Thanks,

    Jon I.



  • 3.  Re: SDM Installation stucked

    Posted 05-25-2017 12:10 PM

    HiLa-Qa,

     

    it's the SW can be help.

     

    Softwares Tools - can helps

    Army Knife

    PSTools.zip - Mirror

    Process Explorer - Mirror

     

    Regards