Layer7 Access Management

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Socket Error 9

  • 1.  Socket Error 9

    Posted 04-25-2017 07:40 AM

    Hi All,

     

    We are getting continuosly following error message in smps.log

    [ERROR] Handshake error: Failed to receive client ack. Socket error 9

     

    What could be the possible cause and resolution for this error? As Policy server restart didnt solve this,

     

    Regards,

    Shrawan



  • 2.  Re: Socket Error 9

    Posted 04-25-2017 09:17 AM

    Hello,

     

    Normally this message occurs during the handshake process and PS dailes to receive hello confirmation message form client.

    Is the Socket error 9 the only socket error that you get ?

    Were you able to identify with network traces from which IP (Agent does it comes from) ? Any error in Agent webserver error_log ?

    Do you have any network components that could reset connections between PS and Agent ?

     

    Hope it helps,

    Julien.



  • 3.  Re: Socket Error 9

    Posted 04-26-2017 01:55 AM

    Hi Juliet,

     

    Please find answers below:

    1.Is the Socket error 9 the only socket error that you get ? yes this is the only socket error we are getting in smsp.log.

    2.Were you able to identify with network traces from which IP (Agent does it comes from)? yes, we get web server IP in smps.log from which socket error is coming.

    3.Any error in Agent webserver error_log ? there's no error in webagent error logs.

    4.Do you have any network components that could reset connections between PS and Agent ? there's nothing configured like this.

     

    Regards,

    Shrawan

     



  • 4.  Re: Socket Error 9

    Posted 04-27-2017 05:23 AM

    Shrawan,

     

    If you do not see any errors in the Webagent logs and traces you can try to enable the TLI logging and check with your network experts.

    What is the frequency of this issue ? Does it occurs at agent startup ? During load ?

    How to enable TLI :

     

    Error Logs and Trace Logs - CA Single Sign-On - 12.52 SP1 - CA Technologies Documentation 

     

    Hope it helps,

    Julien



  • 5.  Re: Socket Error 9

    Posted 05-02-2017 06:40 AM

    Hi Julien,

     

    I will enable TLI logging to troubleshoot this further,

     

    This error is coming too much frequently even in normal scenario.

     

    Regards,

    Shrawan