Hi,
I'm seing the same service twice. Do you have this RDP Application Service duplicated?
The windows Title should be exactly the same as the title that is showed when you launch the tool.
If the Windows title changes after entering the credentials, then you need to add another Windows Title with the same Transparent Login Config user.
In Toad you might be able to set a Windows Title.
Take a look at the screenshot attached. In this case is for Putty.
I would suggest you to raise a case to Support with the current RDP Application Service screenshot to get more assistance.