Clarity PPM

Expand all | Collapse all

New CA PPM Health Report in 15.1.0.4, 15.2 or higher

  • 1.  New CA PPM Health Report in 15.1.0.4, 15.2 or higher

    Posted 03-17-2017 09:06 AM

    Did you know?

    CA PPM 15.1.0.4 or higher (including the new 15.2 release) includes a new health report that shows system configuration status for the application, database, data warehouse, and report server.

     

    Available in 15.2 and with the 15.1.0.4 patch, this report appears as an application page with five tabs. The health report is also available as an XLS spreadsheet you can view in Microsoft Excel.

     

    The report also detects any non-compliant governor settings (maximum data limits).

     

    • To run the Health Report, verify that you have the Administration - Access and Administration - Application Setup global access rights.
    • To run the tomcat access log import/analyze job, verify that you have the Jobs - Access right. Also verify that you have the following instance level job definition access right: Job - Run on Tomcat access log import/analyze.


    System health including the application servers, database, and data warehouse is important. As an administrator, application support engineer, or help desk technician, you want to maintain operations and minimize downtime. Before contacting other support professionals or engaging with the online community, follow these steps to get a quick assessment of system health.

    1. Log in to CA PPM with administrative access rights.
    2. Click the Administration menu. Under Security and Diagnostics, select Health Report.
    3. Select one of the following tabs:
      Summary: This tab lists the health status and completion percentage for the application, database, and data warehouse. 
      Application: This tab shows application server details. Settings include file locations, URLs, Java version, JVM, LDAP, SSO, SSL, ports, and instance-specific configurations for CSA, background (bg), and beacon services.
      Database: This tab provides information about database connectivity, table spaces, database options, and server parameters.
      Data Warehouse: This tab provides information about data warehouse connectivity, table spaces, data warehouse options, and server parameters. Settings include JDBC URL, database timezone mismatch, database size, and ETL (Load Data Warehouse) job timeout. This tab also includes setup information for time slices and other application settings for the data warehouse.
      Reporting: This tab identifies the health status of the Jaspersoft report server.
    4. If available, the Recommended column provides the suggested values to achieve compliance and improve system health. If no exact value is recommended, the field remains empty.
    5. Hover your mouse over the Status icon to view a recommendation to fix the listed item.
    6. To export the complete health report to Excel, click the Download Health Report button on the Summary tab. Open the HealthReport.xls.zip file to view the HealthReport.xls file.

     

    Note: To learn more about the health report, see CA PPM System Health Report - CA PPM - 15.1 - CA Technologies Documentation.



  • 2.  Re: New CA PPM Health Report in 15.1.0.4, 15.2 or higher

    Posted 03-17-2017 10:23 AM

    We invite you to please let us know how you like this new feature and tell us how it helps you.

     

    Our engineers love hearing from our customers, especially when a new feature saves you time or eases a previous pain point. The new health report was designed based on customer feedback.

    • The existing Health Report in CSA did not provide enough information to troubleshoot more advanced issues with the application, databases, the data warehouse, or reporting.
    • Many of the support issues analyzed for data warehouse failures were because basic setup information was incorrect. This includes db config, DBLINK, time slice and entity setup, timezone mismatch between the application and database servers, and SQLNET.ORA parameters.
    • While this information is documented, CA Support finds that customers are contacting them directly instead of reading the available documentation. Note: To learn more about the health reports, see CA PPM System Health Report - CA PPM - 15.1 - CA Technologies Documentation.
    • In order to reduce customer frustration and the number of support cases raised due to setup and configuration issues, we are delighted to provide customers with an easy way to assess the health of the PPM product.

    Thank you!



  • 3.  Re: New CA PPM Health Report in 15.1.0.4, 15.2 or higher

    Posted 03-17-2017 11:36 AM

    Thank you for sharing this with the community Damon!

    New CA PPM Health Report in 15.1.0.4, 15.2 or higher 



  • 4.  Re: New CA PPM Health Report in 15.1.0.4, 15.2 or higher

    Posted 03-17-2017 12:24 PM

    Hi Damon,

     

    Thank you for publicising this feature, it's very handy to view the governor settings easily in one place.

    One suggestion would be to include more live telemetry on performance and errors.

    CA PPM - Add Performance analytics / Telemetry to the product 

    • background server performance
    • Process errors
    • Slice status and performance
    • Page performance (slow performing queries etc)

     

    The other is to include some images in the documentation, for the visual learners.

     

    For those interested, here's some screenshots from a test system I have.

    Summary

    Application

    Database

    Data warehouse (not configured)

    Reporting (Not configured)