Using ethnographic research to build a better service desk - Highlight Highlight: CA Technologies Blog If you look at a paper service request from an IT organization 30 years ago, it looks the same as a ticket in all current…
Using ethnographic research to build a better service desk - Highlight
Highlight: CA Technologies Blog
If you look at a paper service request from an IT organization 30 years ago, it looks the same as a ticket in all current…
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