Clarity Service Management

Using ethnographic research to build a better service desk - Highlight

  • 1.  Using ethnographic research to build a better service desk - Highlight

    Posted 02-25-2016 03:31 PM

    Using ethnographic research to build a better service desk - Highlight

    Highlight: CA Technologies Blog

    If you look at a paper service request from an IT organization 30 years ago, it looks the same as a ticket in all current…

    My most recent blog on blogs.ca.com, I'm interested in your thoughts.

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