Hi Sam,
Easy Integration uses JDBC API, check if you have the same issue using CLWorkstation, the behavior looks similar to previous defects # TT 64971, TT 52922. It could be regression.
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Subject: CLW not working as expected
Description: For same CLW query the customer is seeing different vales of data points. For example for quesry of I min in the past with 15 sec resolution thye should see 4 data points, but the customer is sometimes seeing, 4, 3, even 2.
Fixed in 8.1.3
Resolution: Code Change. For CLW query for 1 min in the past with 15 sec resolution there should see 4 data points now. Verified on the 8.1.3.0 (Build 478302). It's working as expected thus closing the issue.
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Before opening a case check the below:
- try to run the query locally from the EM itself, if this is a cluster environment, run the query from the collector, it will help you confirm that the problem is not related to the network
- check if the same issue occurs when querying Agent metrics and EM supportability metrics.
- If the issue occurs only with Agent data, find out if the issue affecting specific Agents, for example EPAgents, it could be related to the delay setting
- if you have changed the default tiers. it could be an issue there
- try increasing introscope.enterprisemanager.memoryCache.elements in the EM properties file
Regards,
Sergio