Layer7 Access Management

Expand all | Collapse all

Unable to launch AdminUI - 12.6 Sp01

Jump to Best Answer
  • 1.  Unable to launch AdminUI - 12.6 Sp01

    Posted 01-09-2017 07:15 PM



    Unable to launch Admin UI (Version - 12.6 sp01).


    Below is the error in the log (smadminui-stderr.2017-01-09.log).


    2017-01-09 18:56:12 Commons Daemon procrun stderr initialized
    Error: Could not find or load main class Files\CA\siteminder\adminui\standalone\configuration\keyStore.jks


    Could you please advise on this error?




  • 2.  Re: Unable to launch AdminUI - 12.6 Sp01

    Posted 01-10-2017 02:01 AM

    Hi Sumanth,


    Can you check the file path?

    It seems "Program Files" are omitted.

    Did you install Admin UI other than C:\ drive?

    And what's your Java Home system variable set?




  • 3.  Re: Unable to launch AdminUI - 12.6 Sp01

    Posted 01-10-2017 09:50 AM

    Hi Gwan,


    I installed in E drive.


    E:\Program Files\CA\siteminder\adminui






  • 4.  Re: Unable to launch AdminUI - 12.6 Sp01
    Best Answer

    Posted 01-10-2017 10:57 AM

    Issue was resolved by following below steps.



    Windows 2012R2

    Folder created prior to enable 8dot3name has no short name set.
    The shortname of D:\Program Files (x86) is not defined.
    Enable the 8dot3name should have the shortname set if you create the folder after the enable 8dot3name.

    If the folder was created prior to that enable, the short name is not defined.

    You can check if short name set with dir /x command.


    D:\>dir /x
    Volume in drive D is New Volume
    Volume Serial Number is 70DC-1E45

    Directory of D:\

    06/17/2016  12:53 PM    <DIR>          PROGRA~1     Program Files (x86)
    07/11/2016  05:47 AM    <DIR>          PROGRA~3     Program FilesDisable
    07/11/2016  05:49 AM    <DIR>          PROGRA~2     Program FilesEnable


    Stop SMPS policy server, Health Monitor  & SM AdminUI Windows services using this folder.


    Enable 8dot3name

    E:\>fsutil 8dot3name set E: 0
    Successfully enabled 8dot3name generation on E:

    E:\>fsutil file setshortname "E:\Program Files" PROGRA~1


    E:\>dir /x

    xx/20/20xx  02:28 PM    <DIR>          PROGRA~1     Program Files



  • 5.  Re: Unable to launch AdminUI - 12.6 Sp01

    Posted 10-11-2017 01:15 PM



    C:\>fsutil file setshortname "C:\Program Files" PROGRA~1


    Above command gives Access Denied error even I run it as administrator.




  • 6.  Re: Unable to launch AdminUI - 12.6 Sp01

    Posted 10-16-2017 01:20 AM

    This might be related with the UAC setting.