Unable to launch AdminUI - 12.6 Sp01

[Sumanth Gangaraboina]

Hi,

 

Unable to launch Admin UI (Version - 12.6 sp01).

 

Below is the error in the log (smadminui-stderr.2017-01-09.log).

 

2017-01-09 18:56:12 Commons Daemon procrun stderr initialized
Error: Could not find or load main class Files\CA\siteminder\adminui\standalone\configuration\keyStore.jks

 

Could you please advise on this error?

 

Thanks,

Sumanth

[Gwan Yu Kim]

Hi Sumanth,

 

Can you check the file path?

It seems "Program Files" are omitted.

Did you install Admin UI other than C:\ drive?

And what's your Java Home system variable set?

 

Thanks,

Gwan

[Sumanth Gangaraboina]

Hi Gwan,

 

I installed in E drive.

 

E:\Program Files\CA\siteminder\adminui

 

 

 

Thanks,

Sumanth

[Sumanth Gangaraboina]

Issue was resolved by following below steps.

 

Environment: 

Windows 2012R2

Cause:
Folder created prior to enable 8dot3name has no short name set.
The shortname of D:\Program Files (x86) is not defined.
Enable the 8dot3name should have the shortname set if you create the folder after the enable 8dot3name.

If the folder was created prior to that enable, the short name is not defined.

You can check if short name set with dir /x command.

ie:

D:\>dir /x
Volume in drive D is New Volume
Volume Serial Number is 70DC-1E45

Directory of D:\

06/17/2016  12:53 PM    <DIR>          PROGRA~1     Program Files (x86)
07/11/2016  05:47 AM    <DIR>          PROGRA~3     Program FilesDisable
07/11/2016  05:49 AM    <DIR>          PROGRA~2     Program FilesEnable

Resolution: 

Stop SMPS policy server, Health Monitor  & SM AdminUI Windows services using this folder.

 

Enable 8dot3name

E:\>fsutil 8dot3name set E: 0
Successfully enabled 8dot3name generation on E:

E:\>fsutil file setshortname "E:\Program Files" PROGRA~1

 

E:\>dir /x

xx/20/20xx  02:28 PM    <DIR>          PROGRA~1     Program Files

Thanks,

Sumanth  

[sumitdesai922]

Hi,

 

C:\>fsutil file setshortname "C:\Program Files" PROGRA~1

 

Above command gives Access Denied error even I run it as administrator.

 

 

Thanks.

[Gwan Yu Kim]

This might be related with the UAC setting.