We have manually installed CA API GATEWAY over a RH 7.2 and now we would like to know if the installation would still be supported by CA if we install a HP Openview agent over this server.
I read that we can monitor the CA API Gateway by using SNMP as well, but wanted to verify if 3rd party monitoring agentes would also be installed without losing the CA support.
Here is our typical statement regarding 3rd party products installed on the gateway. While some of the wording may apply directly to the appliances/images we provide, the same general concepts apply to the software installation:
When possible, we recommend that you utilize the Gateway's built-in functionality before installing external applications or making changes to the host operating. When the Gateway's built-in functionality does not meet your requirements, we permit our customers to install additional applications or make changes without terminating or negatively impacting the support agreement between our organizations.
As with any change to the Gateway, we strongly recommend that thorough testing in non-critical environments is carried out before escalating the deployment to more business-critical production systems. Please keep in mind that we may request that this software or application be removed from the system during subsequent support requests where we feel the third-party application may be interfering with the proper operation of the Gateway.
Lastly, we do not include updates for external applications, tools, or their dependencies in Gateway patches. Upgrading an appliance may cause previously working configurations of your third-party tool to break--and such action would not be supported by CA Technologies. Since we do not provide updates for these external applications, we also do not test them. As such, external applications may create security vulnerabilities in our appliance that would not be present on a certified Gateway appliance.
Thanks a lot !