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CA Service Management Mobile App - Error Authenticating to CA Service Catalog

  • 1.  CA Service Management Mobile App - Error Authenticating to CA Service Catalog

    Posted 04-11-2017 03:48 AM

    Good day,

    ENVIRONMENT:

    CA Service Management r14.1 (SDM, ITAM, CATALOG and CA USS) all on their own servers.
    USS (Catalog + Service Desk Data Sources enabled including CA SDM REST URL for Mobile APP)
    CA Service Management App 3.1.10

    Followed the steps outlined in the document:
    https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/access-the-ca-service-management-mobile-application

    So all three URL's for CA SDM, CA Service Catalog and CA SDM REST can be access from my mobile phone. Note that all three URL's are configured with the same FQDN.

    PROBLEM:

    When I configure the Mobile app to point to the CA USS environment "https://<USS_HostName>:<USS_Port>" I get the following error: Alert - Login to (CA Catalog) Failed to contact the server. Please contact your administrator.
    If I log on to CA USS through the browser on my PC I get asked to log into the USS app and then a few seconds later It asked me to log into CA Service Catalog as well. I can only guess this is the reason why I'm seeing the error on the mobile app? Why would USS ask for the second logon to Catalog?

    Kind Regards,

    Cornel Kleynhans



  • 2.  Re: CA Service Management Mobile App - Error Authenticating to CA Service Catalog

    Posted 04-11-2017 06:09 AM

    Hi,

    did you published your url as https on internet and http on intranet.

     

    regards

     

    farooq



  • 3.  Re: CA Service Management Mobile App - Error Authenticating to CA Service Catalog

    Posted 04-11-2017 06:53 AM

    I am assuming NTLM auth is enabled on Catalog. I believe there is a fix in USS 14.1 for this where the app was not translating the credentials to Catalog properly, when the app was pointed to USS

     

    I suggest you raise a support case for this and request an appropriate solution there

     

    _R



  • 4.  Re: CA Service Management Mobile App - Error Authenticating to CA Service Catalog

    Posted 04-12-2017 04:43 AM

    HI Raghu,

     

    I've raised a support case for this thank you.

    I will revert back to this post once I receive feedback.

     

    Kind Regards,

    Cornel



  • 5.  Re: CA Service Management Mobile App - Error Authenticating to CA Service Catalog