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CA IDM 12.6.7 Reporting Server Connecting Issue

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  • 1.  CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-22-2016 12:56 PM

    Team,

     

    Need a help. We have CA IDM 12.6.7 installed under Linux Environment. We have installed the Reporting Server on Windows 2012 BOX with Jboss EAP 6.4.0 as the Application Server. The installation of the Reporting server has been completed successfully with all the Pre and Post installation activities. The problem that we are facing here is connection btn the CA IDM and Reporting Server. When we try to establish a connection using CA IDM Console ( Reporting ------> Reporting Server Connection) we get an error as stated below. Let us know if anyone has come across this issue and possible fix for this.

     

    Exception during page display:

     

    java.lang.NoClassDefFoundError: com/businessobjects/bcm/exception/BCMException

    at com.crystaldecisions.enterprise.ocaframework.BOEORBInitializer.pre_init(BOEORBInitializer.java:60)

    at com.crystaldecisions.thirdparty.com.ooc.OBCORBA.ORB_impl.initialize(ORB_impl.java:306)

    at com.crystaldecisions.thirdparty.com.ooc.OBCORBA.ORB_impl.setParameters(ORB_impl.java:804)

    at com.crystaldecisions.thirdparty.com.ooc.OBCORBA.ORB_impl.init(ORB_impl.java:1305)

    at com.crystaldecisions.enterprise.ocaframework.idl.helper.ORBHelper.init(ORBHelper.java:57)

    at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.(ServiceMgr.java:402)
    at com.crystaldecisions.enterprise.ocaframework.ServiceMgrFactory.getServiceMgr(ServiceMgrFactory.java:66)
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:645)
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:828)
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:805)
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:210)
    at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)
    at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon_aroundBody0(SessionMgr.java:454)
    at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon_aroundBody1$advice(SessionMgr.java:512)
    at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:1)
    at com.ca.ims.reporting.bo.utils.BOInfoviewUtils.login(BOInfoviewUtils.java:139)
    at com.ca.ims.reporting.bo.utils.BOInfoviewUtils.isReportServerConnectionValid(BOInfoviewUtils.java:171)
    at com.ca.ims.reporting.bo.utils.BOInfoviewUtils.isReportServerConnectionValid(BOInfoviewUtils.java:162)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:174)
    at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:202)
    at org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1442)
    at org.mozilla.javascript.gen.c69831._c1(Unknown Source)
    at org.mozilla.javascript.gen.c69831.call(Unknown Source)
    at com.netegrity.ims.tabhandlers.ConnectionManagedProfileTabHandler.callValidationJavaScript(ConnectionManagedProfileTabHandler.java:93)
    at com.netegrity.ims.tabhandlers.ConnectionManagedProfileTabHandler.testConnection(ConnectionManagedProfileTabHandler.java:55)
    at com.netegrity.webapp.page.profile.ConnectionManagedProfileTab.testConnection(ConnectionManagedProfileTab.java:340)
    at com.netegrity.webapp.page.profile.ConnectionManagedProfileTab.update(ConnectionManagedProfileTab.java:197)
    at com.netegrity.webapp.page.NestingWrapper.update(NestingWrapper.java:231)
    at com.netegrity.webapp.page.AbstractParentPage.update(AbstractParentPage.java:67)
    at com.netegrity.webapp.page.TabController.update(TabController.java:328)
    at com.netegrity.webapp.page.NestingWrapper.update(NestingWrapper.java:231)
    at com.netegrity.webapp.page.AbstractParentPage.update(AbstractParentPage.java:67)
    at com.netegrity.webapp.page.jsf.JSFParentPage.update(JSFParentPage.java:118)
    at com.netegrity.webapp.page.TaskController.update(TaskController.java:614)
    at com.netegrity.taglib.skin.TagUtilLocal.update(TagUtilLocal.java:273)
    at com.netegrity.taglib.skin.UpdateTag.doEndTag(UpdateTag.java:132)
    at jsp_servlet._app._ui7.__index._jsp__tag0(__index.java:1746)
    at jsp_servlet._app._ui7.__index._jspService(__index.java:397)
    at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:543)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.page.jsf.FacesFilter.doFilter(FacesFilter.java:153)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:100)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:234)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:106)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
    at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
    at com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:527)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.page.jsf.FacesFilter.doFilter2(FacesFilter.java:180)
    at com.netegrity.webapp.page.jsf.FacesFilter.doFilter(FacesFilter.java:151)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
    Caused by: java.lang.ClassNotFoundException: com.businessobjects.bcm.exception.BCMException
    at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(GenericClassLoader.java:297)
    at weblogic.utils.classloaders.GenericClassLoader.findClass(GenericClassLoader.java:270)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:425)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
    at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:179)
    ... 84 more



  • 2.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-22-2016 04:24 PM

    This is coming from BO itself, googling for this produces a lot of hits on the SAP site

    Which version of BO is in use, which database driver, and what is your exact Linux version?



  • 3.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-26-2016 05:15 PM

    We are on 4.1 Version of BO. This comes along with the Reporting Server tool. We are using Oracle ODBC. Our Lunix Version is RHEL6.5. 64 bit.



  • 4.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-22-2016 04:45 PM

    It would appear that IM is trying to call some Business Objects classes needed to complete the connection with the report server.

     

    I'll do some further digging and figure out which classes are actually in play here.

     

    Either the files weren't installed some place that WebLogic can access them, or they are somehow outside of the classpath, or the user that WL is running as doesn't have the proper permissions.



  • 5.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-26-2016 05:18 PM

    Any help on this please.



  • 6.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue

    Posted 07-27-2016 08:36 AM

    this is similar to this problem in sapscn  Could not initialize class com.businessobjects.... | SCN

     

    Please, check if is this helpful



  • 7.  Re: CA IDM 12.6.7 Reporting Server Connecting Issue
    Best Answer

    Posted 07-29-2016 07:31 PM

    I see that you already have issue 00381136 open with us in CA Support. Engineering is currently working the Business Objects support team to resolve your issue. I've flagged the ticket so that when it is resolved, the solution will be post back to this community post.

     

    W.

    William Lee

    Identity Manager Support