Has anyone encountered an error in the std.log file like this before?
For us when it occurs, it'll write 10,000+ entries into the log file and then stop. I notice nothing of consequence either before or after in the log files, is totally random for time of submission into the log and only really disappears after we restart the application. It's not continually happening, could go a few days before seeing it.
Our system is 12.6
The error message occurs when there is a corrupt memory allocator in the spelsrvr. It generally does not cause any problem to the Service Desk operation, although it has been seen to impact performance in some instances. It will stop occurring when the services are restarted. There is a fix available in SDM 14.1 to stop the error message occurring but unfortunately there's nothing available for 12.6 and because of it's EOS support status the fix won't be back ported.
Thanks for that Gordon, i'll record it as a known error in our 12.6 instance and just keep doing what we are doing.
Any chance running this against 12.6 would address the issue we are having with allocator errors....
Process hangs with allocator errors
The fix introduces two NA variables: @NX_SPEL_DISABLE_ALLOC and @NX_MAIL_DISABLE_ALLOC which when set to 1, will disable the internal allocators in spelsrvr and pdm_mail_nxd processes respectively.
Install this option by executing the following command on the primary server:
pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.instpdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst
pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.inst
pdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst
To avoid losing changes to pdm_configure command, execute this command with the -t option:
pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.inst -tpdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst -t I know it pertains to 14.1, just asking in hope or will it do nothing.
pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.inst -t
pdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst -t
I know it pertains to 14.1, just asking in hope or will it do nothing.
No, a fix was never available for the 12.6 release. Introducing those variables in a 12.6 installation will not do anything as the required code is not there to support them.
Thanks Gordon, much appreciated.... had to ask....