Clarity Service Management

Expand all | Collapse all

Allocator error in std log file

Jump to Best Answer
  • 1.  Allocator error in std log file

    Posted 07-05-2016 06:23 PM

    Has anyone encountered an error in the std.log file like this before?

     

    spelsrvr         7952 SEVERE_ERROR allocator.c        524 Allocator BPData free chain pointer 053B12D8 references a corrupted allocator

     

    For us when it occurs, it'll write 10,000+ entries into the log file and then stop.  I notice nothing of consequence either before or after in the log files, is totally random for time of submission into the log and only really disappears after we restart the application.  It's not continually happening, could go a few days before seeing it.

     

    Our system is 12.6



  • 2.  Re: Allocator error in std log file
    Best Answer

    Posted 07-05-2016 11:49 PM

    Hi Simon,

     

    The error message occurs when there is a corrupt memory allocator in the spelsrvr. It generally does not cause any problem to the Service Desk operation, although it has been seen to impact performance in some instances. It will stop occurring when the services are restarted. There is a fix available in SDM 14.1 to stop the error message occurring but unfortunately there's nothing available for 12.6 and because of it's EOS support status the fix won't be back ported.

     

    Regards,

    Gordon.



  • 3.  Re: Allocator error in std log file

    Posted 07-06-2016 12:09 AM

    Thanks for that Gordon, i'll record it as a known error in our 12.6 instance and just keep doing what we are doing.

     

    Much appreciated,

    Simon



  • 4.  Re: Allocator error in std log file

    Posted 03-14-2018 04:21 PM

    Any chance running this against 12.6 would address the issue we are having with allocator errors....

     

    Prob# DE33606

    Process hangs with allocator errors

    The fix introduces two NA variables: @NX_SPEL_DISABLE_ALLOC and @NX_MAIL_DISABLE_ALLOC which when set to 1, will disable the internal allocators in spelsrvr and pdm_mail_nxd processes respectively.

    Install this option by executing the following command on the primary server:

    pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.inst

    pdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst

    To avoid losing changes to pdm_configure command, execute this command with the -t option: 

    pdm_options_mgr -c -s SPEL_DISABLE_ALLOC -v 1 -a pdm_option.inst -t

    pdm_options_mgr -c -s MAIL_DISABLE_ALLOC -v 1 -a pdm_option.inst -t

     

    I know it pertains to 14.1, just asking in hope or will it do nothing.



  • 5.  Re: Allocator error in std log file

    Posted 03-14-2018 07:35 PM

    Hi Simon,

     

    No, a fix was never available for the 12.6 release. Introducing those variables in a 12.6 installation will not do anything as the required code is not there to support them.

     

    Regards,

    Gordon



  • 6.  Re: Allocator error in std log file

    Posted 03-20-2018 08:52 PM

    Thanks Gordon, much appreciated....  had to ask....