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Webagent errors

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  • 1.  Webagent errors

    Posted 07-11-2016 03:31 PM

    Could someone please let me know what these errors mean in webserver error logs , one of the application went down reporting 500 errors and all i could see in webagent logs is this , webserver is OHS and its on AIX7.1.

     

    [16777298/4627][Mon Jul 11 2016 13:12:34][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/4627][Mon Jul 11 2016 13:12:34][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/7197][Mon Jul 11 2016 13:12:37][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/7197][Mon Jul 11 2016 13:12:37][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/6169][Mon Jul 11 2016 13:12:38][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/6169][Mon Jul 11 2016 13:12:38][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/3085][Mon Jul 11 2016 13:12:38][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/3085][Mon Jul 11 2016 13:12:38][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/5398][Mon Jul 11 2016 13:12:38][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/5398][Mon Jul 11 2016 13:12:38][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/3342][Mon Jul 11 2016 13:12:38][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/3342][Mon Jul 11 2016 13:12:38][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'.

    [16777298/5912][Mon Jul 11 2016 13:12:38][CSmAdminManager.cpp:459][ERROR][sm-AgentFramework-00370] ADMIN: Failed to allocate trace object.

    [16777298/5912][Mon Jul 11 2016 13:12:38][CSmHighLevelAgent.cpp:300][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Administration Manager'



  • 2.  Re: Webagent errors

    Posted 07-11-2016 03:57 PM

    Vivek,

     

    We need to see the agent trace log as well.  Please open a case so we can help you troubleshoot the issue.

     

    Regards,

    Sandy



  • 3.  Re: Webagent errors

    Posted 07-11-2016 04:06 PM

    Sandy,

     

    I dont have agent traces, cant have them running in production environment, i opened a ticket already , was wondering if anyone could help on CA communities.

     

    Thanks



  • 4.  Re: Webagent errors

    Posted 07-12-2016 08:31 AM

    Vivek,

    There could be a variety of reasons for root cause.  Unfortunately in this case, these errors are higher level and do not provide enough detail to determine root cause, that is why more details tracing and information is needed. If you have a case already open then your support engineer will work with you to gather more details regarding your environment and events leading up to the incident to try to determine exact root cause.  After, we will publish a tech note and share the details with the community.

    Regards,

    Sandy



  • 5.  Re: Webagent errors

    Posted 07-12-2016 01:30 PM

    Hi Vivek,

     

    What is the message getting logged in smps.log on policy server corresponding to time frame when error is seen on webagent side.

     

    Thanks,

    Ankush



  • 6.  Re: Webagent errors
    Best Answer

    Posted 07-15-2016 02:30 PM

        Two messages:

        200 name: AdminMissingTraceData

        201 type: error

        202 text: "sm-AgentFramework-00370"

        203 status:

       

        229 name: HLAFailedComponent

        230 type: error

        231 text: "sm-AgentFramework-00420"

        232 status:

       

        There is LLAWP process and apache child process

       

    The Administration Manager error - the admin manager provides security context between High level agent and Low level agent as they start up the first error indicates at the trying to getting trace data config info - which is confusing since you say it's not enabled. The second message in the error by the manager.

     

    Should investigate further in a support issue why it’s trying to get tracing config info 



  • 7.  Re: Webagent errors

    Posted 07-15-2016 03:03 PM

    can you please take a look at well  support ticket is 00451860 .

     

    Thanks