Test Data Manager

Expand all | Collapse all

CA TDM Portal Launch Error - HTTP Status 404 - /TestDataManager

Jump to Best Answer
  • 1.  CA TDM Portal Launch Error - HTTP Status 404 - /TestDataManager

    Posted 11-01-2016 05:36 PM

    I have recently upgraded CA TDM to v3.8. After launching CA Test Data Manager portal, i get below error.

     

    Apache Tomcat/8.0.28 - Error report

    HTTP Status 404 - /TestDataManager

     

    Please advise how to fix this.



  • 2.  Re: CA TDM Portal Launch Error - HTTP Status 404 - /TestDataManager
    Best Answer

    Posted 11-02-2016 09:46 AM

    Hi Shrinivas, 

     

    This might take some investigating and a WebEx session. Can you please open a support case on CA Support Online or by calling CA Customer Care ?

     

    We will post the resolution on the community post once the support case is closed. 

     

    Best regards,

    Taylor



  • 3.  Re: CA TDM Portal Launch Error - HTTP Status 404 - /TestDataManager

    Posted 11-04-2016 02:32 PM


    Resolution:
    *****************************
    On our first call, we noticed the following error, in your startup.log for the TDM Portal

     

    Caused by: java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist 
    INFO | jvm 1 | 2016/11/01 02:07:17 | 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:450) 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:399) 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:1059) 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:522) 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:257) 
    INFO | jvm 1 | 2016/11/01 02:07:17 | at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:587) 

     

    But looking at the complete log file, it appears the problem was fixed during the startup of the services, so the next startup of the portal resolved this issue.

     

    Now when you viewed the portal in IE8, you were seeing a blank screen, when we looked at the page source, we did see that a response came back from the TDM Portal, but it was not able to render in IE8

     

    With this release of the portal, you will need IE11 at a minimum to work with the portal. To see the minimum requirements for the portal, you can take a look at the link below

     

    https://docops.ca.com/ca-test-data-manager/3-8/en/installing/install-ca-test-data-manager/system-requirements