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CDM probe not working

  • 1.  CDM probe not working

    Posted 05-18-2017 11:12 AM

    Hi,

     

    CDM Probe deployed in a windows server is not working. below are the logs, logs level increased and captured.

     

     

    cdm: perfGetValue - Object 2318:
    May 18 09:18:16:546 [4492] cdm: perfGetValue - Object 2304:
    May 18 09:18:16:546 [4492] cdm: perfGetValue - Object 3244:
    May 18 09:18:16:546 [4492] cdm: perfGetValue - Object 3246:
    May 18 09:18:19:984 [5128] Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)
    May 18 09:20:06:062 [3336] cdm: GetHostInfo
    May 18 09:20:06:062 [3336] cdm: perfTakeSample (remember=0)
    May 18 09:20:06:062 [3336] cdm: GetNameStrings
    May 18 09:20:06:062 [3336] cdm: GetNameStrings - Open registry local machine key SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib
    May 18 09:20:06:062 [3336] cdm: GetNameStrings - Query registry value of Last Counter
    May 18 09:20:06:062 [3336] cdm: GetNameStrings - lastcounter = 12456
    May 18 09:20:06:062 [3336] cdm: GetNameStrings - Open registry local machine key SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib\009
    May 18 09:20:06:062 [3336] cdm: GetNameStrings - Query registry info on opened key
    May 18 09:20:06:125 [3336] cdm: GetNameStrings - largest value = 1094410
    May 18 09:20:06:125 [3336] cdm: GetNameStrings - Query registry value of Counter
    May 18 09:20:06:125 [3336] cdm: GetNameStrings - Name strings fetched ok
    May 18 09:20:06:125 [3336] cdm: perfTakeSample (object=Global)
    May 18 09:20:08:531 [3336] cdm: perfGetValue (object=System, counter=System Up Time, instance=)
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 3520:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 3696:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2144:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2158:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2170:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2270:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2334:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2220:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2282:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2254:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2318:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 2304:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 3244:
    May 18 09:20:08:531 [3336] cdm: perfGetValue - Object 3246:
    May 18 09:20:11:843 [5128] Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)

     

    For other server am getting below error.

     

    May 18 15:38:50:720 [7984] Controller: Probe 'cdm' FAILED to start (command = cdm.exe) error = (2) The system cannot find the file specified.  

     

     

    please help to check this. any commands to check pre-requisistes are enabled? 



  • 2.  Re: CDM probe not working

    Posted 05-18-2017 11:32 AM

    For the fist it looks like it is crashing due to a OS problem with performance monitor.

    For the second redeploy cdm.



  • 3.  Re: CDM probe not working

    Posted 05-18-2017 11:32 AM

    looks like the probe is crashing reading the performance counters

    Might want to try resetting the performance counters.

     

    https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-64… 



  • 4.  Re: CDM probe not working

    Posted 05-19-2017 06:19 AM

    Hi,

     

    below errors also there in few machines.

     

    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [CFDC1665D61C920AE519D83CA601A670B]
    May 18 15:58:53:493 [6072] cdm: CheckSystemAlarms
    May 18 15:58:53:493 [6072] cdm: SystemUsed [00] - val=373MB avg=9%
    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [C8E0DEAAC3234AFA60DFE450954C15018]
    May 18 15:58:53:493 [6072] cdm: CheckUserAlarms
    May 18 15:58:53:493 [6072] cdm: UserUsed [00] - val=1674MB avg=40%
    May 18 15:58:53:493 [6072] cdm: RREPLY: status=OK(0) <-10.44.40.22/48001 h=37 d=28
    May 18 15:58:53:493 [6072] cdm: SREQUEST: _close ->10.44.40.22/48001
    May 18 15:58:53:493 [6072] cdm: ciSaveMetric - saving MET [M9ABC6966CC48A15DFAEE71A078E70B12] 1.6:4
    May 18 15:58:53:493 [6072] cdm: CheckConnectionInfo
    May 18 15:58:53:493 [6072] cdm: SetSources
    May 18 15:58:53:493 [6072] cdm: SetSources - group = no, alarm source = default, QoS source = UK-AFF-RPDEV01.eu.elcompanies.net
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo
    May 18 15:58:53:493 [6072] cdm: GetDiskInfo
    May 18 15:58:53:493 [6072] cdm: Drive C:\ - type '3'
    May 18 15:58:53:493 [6072] cdm: Drive D:\ - type '5'
    May 18 15:58:53:493 [6072] cdm: Drive A:\ - type '2'
    May 18 15:58:53:493 [6072] cdm: GetNetworkDiskInfo
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - after GetDiskInfo
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - C:\
    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [C51FDBF2AA8A238214A4DAF831087617F]
    May 18 15:58:53:493 [6072] cdm: ciSaveMetric - saving MET [MD12B646D037C71A68E5ECF6DB1EF83A3] 1.1:1
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - Check local disk C:\
    May 18 15:58:53:493 [6072] cdm: CheckDiskAlarms
    May 18 15:58:56:082 [2432] Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)

     

    please suggest and help.



  • 5.  Re: CDM probe not working

    Posted 05-19-2017 06:21 AM

    Hi,

     

    Few servers having below errors. please help to fix

     

    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [CFDC1665D61C920AE519D83CA601A670B]
    May 18 15:58:53:493 [6072] cdm: CheckSystemAlarms
    May 18 15:58:53:493 [6072] cdm: SystemUsed [00] - val=373MB avg=9%
    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [C8E0DEAAC3234AFA60DFE450954C15018]
    May 18 15:58:53:493 [6072] cdm: CheckUserAlarms
    May 18 15:58:53:493 [6072] cdm: UserUsed [00] - val=1674MB avg=40%
    May 18 15:58:53:493 [6072] cdm: RREPLY: status=OK(0) <-10.44.40.22/48001 h=37 d=28
    May 18 15:58:53:493 [6072] cdm: SREQUEST: _close ->10.44.40.22/48001
    May 18 15:58:53:493 [6072] cdm: ciSaveMetric - saving MET [M9ABC6966CC48A15DFAEE71A078E70B12] 1.6:4
    May 18 15:58:53:493 [6072] cdm: CheckConnectionInfo
    May 18 15:58:53:493 [6072] cdm: SetSources
    May 18 15:58:53:493 [6072] cdm: SetSources - group = no, alarm source = default, QoS source = UK-AFF-RPDEV01.eu.elcompanies.net
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo
    May 18 15:58:53:493 [6072] cdm: GetDiskInfo
    May 18 15:58:53:493 [6072] cdm: Drive C:\ - type '3'
    May 18 15:58:53:493 [6072] cdm: Drive D:\ - type '5'
    May 18 15:58:53:493 [6072] cdm: Drive A:\ - type '2'
    May 18 15:58:53:493 [6072] cdm: GetNetworkDiskInfo
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - after GetDiskInfo
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - C:\
    May 18 15:58:53:493 [6072] cdm: ciSave - saving CI [C51FDBF2AA8A238214A4DAF831087617F]
    May 18 15:58:53:493 [6072] cdm: ciSaveMetric - saving MET [MD12B646D037C71A68E5ECF6DB1EF83A3] 1.1:1
    May 18 15:58:53:493 [6072] cdm: CheckDiskInfo - Check local disk C:\
    May 18 15:58:53:493 [6072] cdm: CheckDiskAlarms
    May 18 15:58:56:082 [2432] Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)