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Re: How can we exclude User aborted transactions from getting considered for quality and Performance calculation in CEM based monitoring in case of Missing response/ partial response?

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  • 1.  Re: How can we exclude User aborted transactions from getting considered for quality and Performance calculation in CEM based monitoring in case of Missing response/ partial response?

    Posted 10-10-2016 07:22 AM

    Hi Hal,

     

    I have a similar problem, getting too many missing responses/ partial response / Server Response Errors. How do I validate the errors am getting? There is no packet loss, I see the following messages in the TIM Log: 

     

    ConnManager: out-of-order TCP queues containing data: 4
    w14: ConnManager: out-of-order TCP total queued bytes: 1447225
    w14: ConnManager: out-of-order TCP total queued packets: 1187
    w14: ConnManager: out-of-order TCP max queue size in bytes: 927986
    w14: ConnManager: out-of-order TCP max queue size in packets: 754
    w14: ConnManager: out-of-order TCP queues containing FIN: 0

     

    Please help,

     

    Thanks,

    Chandrasekhar.



  • 2.  Re: How can we exclude User aborted transactions from getting considered for quality and Performance calculation in CEM based monitoring in case of Missing response/ partial response?
    Best Answer

    Posted 10-10-2016 01:16 PM

    Dear Chandrasekhar

    OOO may be due to sending too many other protocols besides HTTP/HTTPS or traffic of different speeds. A Pcap is really useful in showing 

    Statistics >Protocol Hierarchy & Statistics Conversations. Even though this is about SSL, the same principle applies about low packet conversations.See 

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1122441.aspx

     

    If opening a case, we can also analyze using apm-scripts,

     

    Hope you find this helpful. Please let me know if you have any additional questions

    Thanks

    Hal German



  • 3.  Re: How can we exclude User aborted transactions from getting considered for quality and Performance calculation in CEM based monitoring in case of Missing response/ partial response?

    Posted 10-11-2016 08:10 AM

    Marking as answered since there were no further questions. Follow-up questions or comments are welcomed.