Clarity Service Management

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how to list  Knowledge Report Card by owner

  • 1.  how to list  Knowledge Report Card by owner

    Posted 06-14-2016 05:02 PM

    Currently Knowledge Report Card  pulls  list only by author   [Knowledge TAB > View  Menu > Select Knowledge Report Card]

     

    How can we  list Knowledge Report Card by owner ??

    Boxi is not used.

     

    The HelpDesk Supervisor is the owner  and needs to review all KB doc by other authors !!

     

    1.  Checked  relevant Form    >>  list_kt_report_card.htmpl  in Web Screen Painter

         Tried replacing author  by owner in some place but no luck.

     

    Thanks.

     

    SKH



  • 2.  Re: how to list  Knowledge Report Card by owner

    Posted 12-22-2016 07:34 AM

    Hi,

     

    Did you finally find a solution to your problem?

    the report card is precomputedand relly on the definition of the factory (KT_REPORT_CARD) so any change in the htmpl will mostly have no impact

    /J