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How CA Spectrum Alarm is automatically creates tickets in CA Service Desk Manager

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  • 1.  How CA Spectrum Alarm is automatically creates tickets in CA Service Desk Manager

    Posted 11-04-2016 12:25 AM

    Hi Team,

     

    Is there anyway that alarms generated in CA Spectrum can automatically create ticket in CA Service Desk Manager for particular alarms without right click on alarm and submit Service Desk ticket.

     

    Thanks and Regards

    Mudit Singh



  • 2.  Re: How CA Spectrum Alarm is automatically creates tickets in CA Service Desk Manager
    Best Answer

    Posted 11-04-2016 03:23 AM

    Hi Mudith 

     

    Have a look at https://support.ca.com/cadocs/0/CA%20Spectrum%209%204%200-ENU/Bookshelf_Files/PDF/Spectrum_ServiceDesk_Integration_ENU.p…  

    Examples Example: Create CA Service Desk Tickets Automatically for a Single Alarm Type



  • 3.  Re: How CA Spectrum Alarm is automatically creates tickets in CA Service Desk Manager

    Posted 11-18-2016 04:59 AM

    Hi Natasha,

     

    Thanks for your concern. I have look at this document & get success now tickets are created automatically for a single alarm type.

     

    Regards

    Mudit Singh