Clarity Service Management

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%% Search in Incident Area

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  • 1.  %% Search in Incident Area

    Posted 02-17-2016 11:14 PM

    Hi All,


    i am facing a different issue that is when i type %Test% in incident area field i am getting a popop with message "Filed completion in Progress - wait For response" and the serach text is chnaging as %25Test%25.


    Is there any one faced similar issue?. please help


    Note : The issue is occurring when there a single matching incident area found.

  • 2.  Re: %% Search in Incident Area
    Best Answer

    Posted 02-17-2016 11:46 PM

    Hello AnjaneyaRajue,


    You don't mention what version of Service Desk you are running. There are a couple of known problems with similar symptoms (USRD 2227 and USRD 2552).


    You should open a case with CA Support to see if a fix for one of these resolves your problem.




  • 3.  Re: %% Search in Incident Area

    Posted 02-17-2016 11:56 PM

    Hi Gordon, thank you for the response. yes the same issue that you have mentioned.. our SDM Version in 12.7 with C1.