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Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)

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  • 1.  Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)

    Posted 04-05-2016 08:34 AM

    OK with these options inside catalina.sh the applications now boot.

    I can't seem to see the server in APM WebView.

    What would the reasoning behind this?

    I have the correct setup in the IntroscopeAgent.profile.

     

    Thanks,

    Colm



  • 2.  Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)

    Posted 04-06-2016 07:09 AM

    Hi Colm,

    Are you talking about the application frontends? Do you see at least the servername?  Does the problem occurs for Confluence and/or JIRA? if possible attach a screenshot

    Open the agent logs, check if you see the agent is connecting to the EM - if possible attach the agent log and collector log

    Also, check in the status console, maybe the agent is being denied (you would need to update the LB xml) or maybe a clamp has been reached (you would need to update apm-events-thresholds-config.xml)

    Regards,

    Sergio



  • 3.  Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)

    Posted 04-07-2016 04:26 AM

    Hi Sergio,

     

    Am I correct in saying that the agent should run with an application restart?

    I see nothing in the logs at all so, the agent doesn't seem to be running.

    Could you explain a bit more about "check in the status console, maybe the agent is being denied (you would need to update the LB xml) or maybe a clamp has been reached (you would need to update apm-events-thresholds-config.xml)"?

     

    Thanks,

    Colm



  • 4.  Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)
    Best Answer

    Posted 04-07-2016 08:36 AM

    Hi Colm,

    Yes, that is correct.

    If you don't see any agent log then the agent it not active, you would need to review your startup script again, something is wrong.

    I have attached a sample tomcat startup script + some custom pbds/pbl from our test confluence wiki enviornment  ( confluence.pbd, confluence.pbl, lingotek.pbd, postgresql.pbd and setenv.sh)

    https://communities.ca.com/docs/DOC-231165652

    If you cannot isolate the issue, I suggest you to open a support case.

    Best Regards,

    Sergio



  • 5.  Re: Anyone with experience using with JIRA / Confluence (Not seeing Server in Webview)

    Posted 04-06-2016 04:40 PM

    Hi Colm:

    It may be best to open a case to dig deeper into this should there be multiple issues needing addressing.

    Thanks

    Hal German