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How to Activate disabled account in Policy Manager ?

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  • 1.  How to Activate disabled account in Policy Manager ?

    Posted 08-05-2016 07:57 AM


    Hello there,

     

    There are Administrative User Account Policies task available in Policy Manager, which lets the Gateway Disable a user who is inactive for certain period of time. So, if some user gets disabled (inactive state) because of being inactive for some time, How do we enable his account?

     

    The "Activate" button on the "User Properties" screen is not able to activate his account.

    Capture22.PNG

    Any help would be appreciated?

     

    Thanks,

    Vaseem



  • 2.  Re: How to Activate disabled account in Policy Manager ?
    Best Answer

    Posted 08-09-2016 03:13 AM

    I logged in as admin and tried to activate the the account on my 9.0 gateway and it just works fine.

     

    else you can give the below a try from command prompt

    #mysql

    #use ssg;

    #update logon_info set state='ACTIVE' where login='<your user name>';




  • 3.  Re: How to Activate disabled account in Policy Manager ?

    Posted 08-28-2016 01:21 PM

    Vaseem,

     

    The internal_users are housed in the internal_user table and the activity for the user attempting to log into the Policy Manager is in the logon_info table. The most straightforward way to clear out the logon activity is to run the command: mysql ssg -e "delete from logon_info where login='<username>'" then attempt to re-enable and activate the account through the Policy Manager.

     

    Sincerely,

     

    Stephen Hughes

    Director, CA Support



  • 4.  Re: How to Activate disabled account in Policy Manager ?

    Posted 09-16-2016 09:51 AM

    Just wanted to comment that this also worked for an Active Directory account that was getting these errors:

     

    2016-09-16T08:45:42.771-0500 INFO 185 com.l7tech.server.logon.SSMLogonService: Access is denied because of inactivity
    2016-09-16T08:45:42.772-0500 INFO 185 com.l7tech.server.admin.AdminSessionManager: Authentication failed on Active Directory: Access is denied because of inactivity
    2016-09-16T08:45:42.772-0500 WARNING 185 com.l7tech.server: Failed admin login for login '******'

     

    Solution:

    delete from logon_info where logon_info where login='******';