Symantec Access Management

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  • 1.  Error creating a CA SSO Rule Failed to set the parent, REFID

    Posted Feb 27, 2017 06:20 PM

    Hello in Admin UI , I'm trying to create a Rule in a domain, but I have the following error.

     

    [8856/6388][Mon Feb 27 2017 18:17:21][XPSSvcHandlerManageObjects.cpp:562][CXPSSvcHandlerManageObjects::CreateObject][ERROR][sm-xpssvc-00130] Failed to set the parent, REFID = CA.SM::Rule#10
    [8856/6388][Mon Feb 27 2017 18:17:21][XPSSvcHandlerManageObjects.cpp:249][CXPSSvcHandlerManageObjects::ProcessRequest][ERROR][sm-xpssvc-00650] Failed Create Operation
    [8856/6388][Mon Feb 27 2017 18:17:21][XPSSvc.cpp:158][InvokeHandler][ERROR][sm-xpssvc-00020] Cannot Process the Request.
    [8856/12440][Mon Feb 27 2017 18:17:24][SmDsLdapConnMgr.cpp:909][ERROR][sm-Ldap-01370] SmDsLdapConnMgr Bind. Server idmserver : 13389. Error 91-Can't connect to the LDAP server

     

    Do you know what can be?



  • 2.  Re: Error creating a CA SSO Rule Failed to set the parent, REFID

    Broadcom Employee
    Posted Feb 28, 2017 04:14 AM

    Hi Alejandro,

     

    Make sure that the realm is created in the domain first.

     

    Try to create the rule by modifying the Realm directly and
    tell us how it goes.

     

    Best Regards,
    Patrick



  • 3.  Re: Error creating a CA SSO Rule Failed to set the parent, REFID
    Best Answer

    Posted Feb 28, 2017 01:24 PM

    This is a known bug.


    Rules/Response etc needs to be created from within its parent object.

    So rules should be created by modifying realm.

    Response should be created by modifying domain etc.