Clarity Service Management

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Error: Time out reached! in DB_Report Log

  • 1.  Error: Time out reached! in DB_Report Log

    Posted 03-18-2016 11:33 AM

    Hi Team,

     

    I am getting the following error in db_report log:

    Screenshot.jpg

     

    What could be the root cause for this error?

     

    My service desk application works fine but from past two days, there have been cases when it gets too slow (Twice a day). Browser shows service desk site could not be reached. I need to restart the services to get service desk into normal state.

     

    Kindly provide the solution for this problem.

     

    Regards,

    Balram Singh Deswal



  • 2.  Re: Error: Time out reached! in DB_Report Log

    Posted 03-18-2016 12:04 PM

    You may want to open a CA Support ticket on this issue.