DX Infrastructure Manager

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UIM: End-customers have no access to the probe web archive

  • 1.  UIM: End-customers have no access to the probe web archive

    Posted 04-13-2016 06:05 AM

    One of the functionalities of UIM is the Web Archive.

     

    There, you can do the following things:

    • List all available probes
    • Download/install available probes, which are not already installed in the local archive
    • Check, if upgrades are available for any of the components in the local archive
    • Easely download/upgrade any of the components
    • Access the current release notes of the probes

     

    As a valid support account is needed to access the Web Archive and support accounts are only delivered to partners, the end customers cannot use the Web Archive.

    The partner has to provide all packages, updates, documentation, ...

    For the core product, this works as usual, but in the Web Archive are over 200 components, which are partially updated every few days.

     

    Is it really not possible to distinguish between full support accounts and web archive accounts?

    How do other customers and partner deal with this restriction?

    What is the best (practicable) way to give customers access to the probes and packages?
    E.g. is there a package which contains all probes and which can be imported to the local archiv initially, is there a newletter which reports new probe versions?

     

    Best regards,

    ICS Support



  • 2.  Re: UIM: End-customers have no access to the probe web archive

    Posted 05-20-2016 10:53 AM

    Hi,

     

    Most clients use distsrv to forward the packages to the remote local hub distsrv.

    They keep the primary up to date with the version they want deployed in their environments

    and forward to clients what they need.

     

    Most MSP do to no want client updating and installing new version of probes on thier own.

     

    I do not see why the Product Management team could not look into changing this for you though.

    I would suggest opening an enhancement request on our idea wall for this so they can review and comment on this.

     

    Currently I do not know of a newsletter announcing new probe releases.

    That might be another good idea.

     

    Hope this helps



  • 3.  Re: UIM: End-customers have no access to the probe web archive

    Posted 08-08-2016 07:21 AM

    We have had discussions about the end customer access through partner accounts - this is being investigated by the partner team

    Probe announcements is also under discussion, the community is the simplest place to announce, but no details as yet.