Clarity Service Management

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Web Screen Painter - Unable to Login / Invalid Credentials

  • 1.  Web Screen Painter - Unable to Login / Invalid Credentials

    Posted 10-14-2015 12:45 PM

    Hello, Good Evening.

     

    We're running r12.9 on High Avaliability Architecture, and today we got a problem with WSP.

     

    On the Background server, just run pdm_wsp (as Administrator), and on WSP login page just entered our SDM credentials and after a few seconds, a pop up alert window is shown with "The login is not valid . try again ".

    We performed a failover, and restarted the Service on Background Server, but didnt solve.

     

    Checking the stdlog files, nothing weird.

     

    If we perform a failover, and promote the current SB server to BG, and launch WSP from there, it will work?

     

     

    Any idea what is happening?

    We're currently facing a problem with attachments (only with download), but i'm not sure if perhaps it can be related.



  • 2.  Re: Web Screen Painter - Unable to Login / Invalid Credentials

    Posted 11-10-2015 12:44 PM

    Hi,

     

    Doubt about the issue, perhaps clarify a bit more for me to try to help you:

    -The WSP never ran in the background server;

    -You tried to run the WSP on the primary server?