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IM and GM integration - errors during continuous update

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  • 1.  IM and GM integration - errors during continuous update

    Posted 10-23-2015 06:37 AM

    Hi all,

     

    we have implementation with IM 12.6 sp6 and GM 12.6 SP3.

     

    When IM is puching changes to GM, in IM JBOSS log we get an error like:

     

    13:32:29,948 ERROR [im.analytics.engine.queue] (iam_imDefaultQuartzScheduler_Worker-12) AnalyticsEngineRcmImpl:drainQueue: Caught JMS Exception when acknowledging message:Non XA connection

    13:32:29,951 ERROR [im.analytics.engine.queue] (iam_imDefaultQuartzScheduler_Worker-12) AnalyticsEngineRcmImpl:drainQueue: Cannot proceed with the acknowledgement . So returning

     

    What does it mean ?

    Can anybody assist ?

     

    Best regards,

    Andrej



  • 2.  Re: IM and GM integration - errors during continuous update

    Posted 10-23-2015 10:50 AM

    Hi Andrej

     

    Is GM to IM working? is it only IM to GM which is broken?

    A very good troubleshooting for the integration can be found here https://communities.ca.com/docs/DOC-231158016

    If you still require assistance, you might want to attach both logs to this thread or alternatively raised a case with us

     

    Regards

    Rinat Matityahu

    Principal Support Engineer

    CA Tech Support - EMEA



  • 3.  Re: IM and GM integration - errors during continuous update

    Posted 10-26-2015 03:51 AM

    Hi Rinat,

     

    Thank you for response.

    GM and IM integration works well. All "Test connection"s, i.e. in GM and IM are successful.

    We can import information from IM to GM without any troubles.

     

    Those errors appear only during "Continuous Update", when IM is sending notifications to GM.

     

     

    Best regards,

    Andrej



  • 4.  Re: IM and GM integration - errors during continuous update
    Best Answer

    Posted 10-27-2015 08:05 AM

    Hi Andrej

     

    We better handle this via a Support case - will need to review GM implementation (Websphere or JBoss too?) and review logs.

     

    Thank you

     

    Regards

    Rinat Matityahu

    Principal Support Engineer

    CA Tech Support - EMEA



  • 5.  Re: IM and GM integration - errors during continuous update

    Posted 11-06-2015 03:24 PM

    Was a solution found to this? I'm experiencing the same thing in the Solutions Pro demo images.



  • 6.  Re: IM and GM integration - errors during continuous update

    Posted 11-09-2015 02:08 AM

    I have opened case with CA. Still no solution.