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Hyper Solution Notification - Error while opening survey or creating ticket via Email

  • 1.  Hyper Solution Notification - Error while opening survey or creating ticket via Email

    Posted 09-30-2016 03:28 PM

    If you subscribe to receive Hyper Notifications you may have received this message on Wednesday, but I wanted to make sure to inform the Communities of a new published fix for Service Desk Manager 14.1.

     

    Who does this affect?

     

    Users of Service Desk Manager 14.1 that have applied Cumulative patch 3.

     

    What is the impact of this problem?

     

     

    The two following behaviors have been found in relation to this problem:

     

    1. Users may not be able to open surveys

    2. Tickets may not get created via Email or pdm_text_cmd 

     

    How can this be resolved?

     

     

    The following fix is available and should be installed on all servers in a Service Desk Manager environment

     

    RO92235 

     

    Please let me know if there are any questions or concerns.



  • 2.  Re: Hyper Solution Notification - Error while opening survey or creating ticket via Email

    Posted 09-30-2016 03:40 PM

    Thanks for sharing this issue and the fix with the community Alex!

    Hyper Solution Notification - Error while opening survey or creating ticket via Email