Hello members of the community!
We recently discovered that one of the latest updates on Firefox is causing issues with Clarity:
CLRT-79118 FireFox v41 and higher causes some Clarity URLs to work incorrectly
This is the root cause for the following additional issues:
CLRT-79107 Firefox only: Applying Content Add-ins (PMO etc.) from Clarity UI displays all the items available when confirming, and risks resetting all the Views with no possibility to Undo
CLRT-79111 "Make Participant" and "Make Collaboration Manager" buttons do not process the required action in Firefox 41.0.2
CLRT-79074 Process messages show the error "Sorting by the column specified is not allowed." when browsing to second page on Firefox 41
It can also be the cause for some filters and pages not to work properly, or having missing buttons.
So please be aware that Firefox 41 and higher can lead to issues with Clarity, and we recommend you to use another browser with Clarity for the time being, whilst we are working on a fix.
IE and Chrome do not have any issue.
Nika HadzhikidiCA TechnologiesPrincipal Support Engineer
Thanks for letting us know, Nika
Am on 41.0.2
Besides FF, Palemoon browser(a Firefox flavour) fails from version v27 with Clarity ver14.2 as described by CLRT-79074 but work fine on Clarity v15.2
As a curiosity, just changing the user agent to Chrome(1), FF and PM works fine in the previous scenario
e.g. Error from a list with more than a page, after changing the Date sort to Desc.
(there are 2 POST lines instead of one, and in the second line, the parameter "sortColumn" includes a comma and an space represented as URL encode %2C and %20)
(1) Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36