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Error report tab

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  • 1.  Error report tab

    Posted 11-30-2015 06:02 AM

    Dear All,

     

    Can you help me I got some error when i click on report tab first time.

    When i click refresh then it's work.

     

    How to solves it?

    problem1.JPG

     

     

    Thank you,

    Yutthachai.



  • 2.  Re: Error report tab

    Posted 11-30-2015 07:19 PM

    Hi Yutthachai,

     

    Does this error occur only with IE or different browsers such as Chrome or Firefox? If it occurs only with IE, then ensure that Internet Explorer Enhanced Security Configuration is turned off. Also, add the CABI URLs to the trusted sites in IE.

     

    Thanks,

    Naveen



  • 3.  Re: Error report tab

    Posted 12-01-2015 03:40 AM

    Hi Naveen,

     

    I have the same problem in IE and Firefox.

     

    Thank you,

    Vedran



  • 4.  Re: Error report tab

    Posted 12-04-2015 02:18 PM

    What version of CABI is installed (with Service Pack)?

     

    What specific web browser(s) can the issue be reproduced on?

     

    How much memory is on the CABI server?



  • 5.  Re: Error report tab

    Posted 12-07-2015 09:26 PM

    Hi Paul,

     

    What version of CABI is installed (with Service Pack)?

    -CA Business Intelligence 4.1 SP3

    What specific web browser(s) can the issue be reproduced on?

    - IE , and the issue can reproduce.

    How much memory is on the CABI server?

    -16GB


    Thank you,

    Yutthachai



  • 6.  Re: Error report tab

    Posted 12-07-2015 09:55 PM

    Hi Yutthachai,

     

    Try clearing browser cache and cookies and verify the behavior. If the error continues, use Fiddler trace tool to capture working and non working scenario to find where it is failing.

     

    Thanks,

    Naveen



  • 7.  Re: Error report tab
    Best Answer

    Posted 12-15-2015 07:01 AM

    Hi Yutthachai,

     

    It have seen this reported in the past as an intermittent problem and for which the report may be displayed after Refresh.

     

    If the version is 14.1, then there is a confirmed problem which includes that symptom. The problem is USRD 3221.

     

    A direct link to the page containing the description of problem USRD 3221 is:

    https://support.ca.com/irj/portal/kbproblem?productcd=USRD&problemnbr=3221

     

    For 14.1, the solution does not appear to be included in 14.1.02 (cumulative patch #2).  So, you would need to open a support case.

     

    Regards,

    Karen