Rally Software

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Hey @John Streeter, We have asked else where as well...

  • 1.  Hey @John Streeter, We have asked else where as well...

    Posted 07-02-2015 10:11 AM
    Hey @John Streeter, We have asked else where as well but wanted to see if you had an answer to the reason we are seeing a large volume of outages/incidents recently?

  • 2.  Re:

    Posted 07-02-2015 10:17 AM
    Hey @Zachary King our Operations Director is looking into this more today, hopefully will provide some information on why we're seeing these more frequently as of late.  Will let you know when I know!

  • 3.  Re:

    Posted 07-02-2015 10:22 AM
    Thanks John

  • 4.  Re:

    Posted 07-02-2015 11:17 AM
    We too would like to know what's going on.  It's been incredibly disruptive as we have organization-wide release planning this week... and we've been arm wrestling with Rally when we needed to be planning.  I came here hoping to find answers, but all I see are a lot of "it's back up, sorry for the outages".

  • 5.  Re:

    Posted 07-02-2015 11:19 AM
    @Randy O'Neal, appreciate your frustration.  This is where we post the Root Cause Analyses following incidents, although they do take time as we have to complete the PER.  We hope to have more information to share soon.

  • 6.  Re:

    Posted 07-02-2015 11:27 AM
    Thanks, John, really do appreciate it.  Sorry to voice frustration.  I've been lead in support roles, and it's a necessary but often thankless job.  Thanks for all you do... I know you're working on it.

  • 7.  Re:

    Posted 07-02-2015 11:28 AM
    I 100% get it, thank you for your understanding as well.  We'll get more information out to you as soon as we can.

  • 8.  Re:

    Posted 07-02-2015 11:31 AM
    @Randy O'Neal I suggest following @John Streeter as well he does a great job supporting the Rally Community, this is why I asked for his help.