SiteMinder 12.5: Policy Server Unreachable

[Balkar Singh Kang]

I recently installed Policy server on a test lab for first time, after completing the installation an IE windows was opened for username, password and servername I supplied the username, password and servername as localhost, after click on "Sign In" Button, it throwing the following error:

 

Error: The Policy Sever 'localhost' is unreachable

 

This is my first time installation of siteminder and looking for some expert advise to clear this road block. what should I check in system. Any help would be appreciable.

 

Thanks in advance.

[Hongxu Liu]

There are many components involved during installation. Are you referring to admin UI login error or something else? 

You first need to check policy server is installed correctly, and up running no errors,  and policy store is also setup and ready. Then you move on to admin UI installation and so on.

My advise is never use "localhost", always use FQDN. On certain OS, http request to localhost is disallowed.

[Balkar Singh Kang]

This is related to admin UI login. I have checked policy server is running. After I restarted the policy server from management console I started getting the following error at Sign in page. I have used my lod server fqdn name as server name this time.

 

Error: No Registration on File

 

 

Thanks

[Balkar Singh Kang]

I followed the installation instructions given in the follow link.

 

https://docops.ca.com/ca-single-sign-on/12-52-sp2/en/installing/install-and-configure-a-policy-server/installing-the-policy-server-on-windows

[Ujwol]

Did you try providing IP address or the FQDN for the Policy server ?

[Balkar Singh Kang]

I tried the following servernames

                127.0.0.1

                IP of the Server

                Hostname

                FQDN

                Localhost

 

Below are the logs from smps.log and smaccess.log files

 

Smps.log

[Wed May 11 2016 10:14:34][XPSRegService.cpp:544][Outputter::Error][ERROR][sm-xpsxps-07270] No registration on file.

[Wed May 11 2016 10:16:27][XPSRegService.cpp:544][Outputter::Error][ERROR][sm-xpsxps-07270] No registration on file.

 

Smaccess.log

AdminLogin KANBA01-U125371  "kanba01-U125371/10.130.227.201 siteminder"

AdminLogout KANBA01-U125371  " siteminder"

AdminLogin KANBA01-U125371  "kanba01-U125371/10.130.227.201 siteminder"

AdminLogout KANBA01-U125371  " siteminder"

AdminLogin KANBA01-U125371  "kanba01-U125371/10.130.227.201 siteminder"

AdminLogout KANBA01-U125371  " siteminder"

[Ujwol]

Ah, makes sense now. You need to run XPSRegclient command again.

[Ujwol]

XPSRegClient siteminder:<password> -adminui-setup -vT

[Balkar Singh Kang]

Thanks For your help. I reran the following command and was able to login.

 

XPSREGClient siteminder:siteminder -adminui-setup

 

Regards

Balkar