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Error to Install 8.31 Windows Server 2008 R2

  • 1.  Error to Install 8.31 Windows Server 2008 R2

    Posted 09-21-2015 11:15 AM
      |   view attached

    I have a problem to install the version, I had the old version, tried by upgrade without success, now I removed all instalations and tried install again with this erros.

     

    Do you know what the problem?

     

    2015-09-21 12:02:46,912 DEBUG com.nimsoft.install.nimcommon.probe.AdePackageDistributionStatus:parsePDS:48 [Thread-36]  - &&&&Task PDS:             /uim_snap_domain/snedds04p_hub/snedds04p/ump: Status=Running, Description=, Host=/uim_snap_domain/snedds04p_hub/snedds04p, Type=Probe, Address=, JobID=79dfe29a351b414087d1713ed00e33dd, Package=ump, TaskId=69, Version=8.31

    2015-09-21 12:02:46,912 DEBUG com.nimsoft.install.nimcommon.probe.AdePackageDistributionStatus:parsePDS:76 [Thread-36]  - $$$$$$$$$Inside parsePDS: Running -- running

    2015-09-21 12:02:46,912 DEBUG com.nimsoft.install.nimcommon.pds.PDSController:sendPDSWithAddr:122 [Thread-36]  - Sending 'archive_list' with sid: r/..., timeout: 120000

    2015-09-21 12:02:46,919 DEBUG com.nimsoft.install.nimcommon.pds.PDSController:sendPDSWithAddr:132 [Thread-36]  - Command 'archive_list' request sent.

    2015-09-21 12:02:46,919 DEBUG com.nimsoft.install.nimcommon.probe.AdeController:getPackageDistributionStatus:287 [Thread-36]  - ADE distribution_status - is_successful: false, AdePackageDistributionStatus{strJobId=79dfe29a351b414087d1713ed00e33dd, strJobName=automated_deployment-1442847465518, strJobDescription=, strPackageName=ump, strPackageVersion=8.31, strRobotAddress=/uim_snap_domain/snedds04p_hub/snedds04p, strStatus=Running, startTime=1442847465518, endTime=0, strTaskId=69, strTaskStatus=running, strResultCode=-1, strResultString=Failed, strInstState=Not Deployed, strAttempts=1, strType=Probe, strDescription=Unified Management Portal, strCopyRight=Copyright © 2009-2015, CA. All rights reserved., strGroup=Service, strAuthor=CA, strDate=2015-08-06T22:25:26Z, strBuild=117317, strFileName=D:\Program Files\CA\UIM Snap\archive\ump.zip, strLicenseRqd=no}

    2015-09-21 12:02:46,919 INFO  com.nimsoft.install.nimcommon.probe.AdeController:distributePackageSynchronous:117 [Thread-36]  - distStatus.isFinished: false

    2015-09-21 12:02:46,919 ERROR com.nimsoft.install.nimcommon.probe.AdeController:distributePackageSynchronous:124 [Thread-36]  - ade '/uim_snap_domain/snedds04p_hub/snedds04p/automated_deployment_engine' failed to install package 'ump' in the timeout allotted.  Timeout (secs): 300

    2015-09-21 12:02:46,919 ERROR com.nimsoft.install.nimcommon.probe.AdeController:distributePackageSynchronous:130 [Thread-36]  - ade '/uim_snap_domain/snedds04p_hub/snedds04p/automated_deployment_engine' failed to install package 'ump', error_msg:

    2015-09-21 12:02:46,920 INFO  com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController:distributePackageAde:2799 [Thread-36]  - adePkgStatus response: AdePackageDistributionStatus{strJobId=79dfe29a351b414087d1713ed00e33dd, strJobName=automated_deployment-1442847465518, strJobDescription=, strPackageName=ump, strPackageVersion=8.31, strRobotAddress=/uim_snap_domain/snedds04p_hub/snedds04p, strStatus=Running, startTime=1442847465518, endTime=0, strTaskId=69, strTaskStatus=running, strResultCode=-1, strResultString=Failed, strInstState=Not Deployed, strAttempts=1, strType=Probe, strDescription=Unified Management Portal, strCopyRight=Copyright © 2009-2015, CA. All rights reserved., strGroup=Service, strAuthor=CA, strDate=2015-08-06T22:25:26Z, strBuild=117317, strFileName=D:\Program Files\CA\UIM Snap\archive\ump.zip, strLicenseRqd=no}

    2015-09-21 12:02:46,922 ERROR com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController:run:442 [Thread-36]  - NimException caught

    (1) error, Failed to install package 'ump' to robot after 3 attempts. error:

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.distributePackageAde(NMServerConfigureController.java:2807)

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.distributePackageCommon(NMServerConfigureController.java:2740)

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.configureUmp(NMServerConfigureController.java:2132)

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

      at java.lang.reflect.Method.invoke(Unknown Source)

      at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)

      at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.doConfigure_postNMSStartupPackages(NMServerConfigureController.java:498)

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.doConfigure(NMServerConfigureController.java:458)

      at com.nimsoft.install.nmsnap.action.impl.NMServerConfigureController.run(NMServerConfigureController.java:440)

      at java.lang.Thread.run(Unknown Source)

    2015-09-21 12:07:32,235 DEBUG com.nimsoft.install.nmsnap.panel.impl.NMStartupPanel:btnViewLogActionPerformed:545 [AWT-EventQueue-0]  - strLogFilenamePath: /tmp/niminstall_uimsnap_ia.log

    2015-09-21 12:07:32,236 INFO  com.nimsoft.install.nimcommon.process.NimProcessExecutionUtils:openFileInDefaultApplication:167 [AWT-EventQueue-0]  - fileRef.getPath(): \tmp\niminstall_uimsnap_ia.log

    2015-09-21 12:07:32,236 INFO  com.nimsoft.install.nimcommon.process.NimProcessExecutionUtils:openFileUsingJavaDesktop:210 [AWT-EventQueue-0]  - fileRef.getPath(): \tmp\niminstall_uimsnap_ia.log

    2015-09-21 12:07:32,237 INFO  com.nimsoft.install.nimcommon.process.NimProcessExecutionUtils:openFileUsingJavaDesktop:213 [AWT-EventQueue-0]  - bDesktopSupportedFlag: true

    2015-09-21 12:07:32,238 DEBUG com.nimsoft.install.nimcommon.process.NimProcessExecutionUtils:openFileUsingJavaDesktop:217 [AWT-EventQueue-0]  - 'open' action supported: true

    2015-09-21 12:07:32,239 INFO  com.nimsoft.install.nimcommon.process.NimProcessExecutionUtils:openFileUsingJavaDesktop:218 [AWT-EventQueue-0]  - Calling default desktop to 'open' file: \tmp\niminstall_uimsnap_ia.log

     

     

    Thanks!

    Attachment(s)



  • 2.  Re: Error to Install 8.31 Windows Server 2008 R2

    Posted 10-05-2015 08:15 AM

    HELP????!!!!!



  • 3.  Re: Error to Install 8.31 Windows Server 2008 R2

    Posted 10-09-2015 10:27 AM

    From the log we can see that the ADE probe fails to deploy the UMP package to the robot you selected as your UMP server. Can you please verify if UserAccountControl and Antivirus is disabled on the target robot?

     

    Also, can you confirm if you are trying to upgrade the UIM Snap version with the standard UIM/UMP 8.31  (as per D:\Program Files\CA\UIM Snap\)



  • 4.  Re: Error to Install 8.31 Windows Server 2008 R2

    Posted 10-09-2015 01:59 PM

    Hi Martin,

     

    Thanks for the message.

     

    UserAccountControl and Antivirus are enabled, our security policy is don't turn off.

     

    We had a older version in thi server but was uninstalled before start the process to install this new version.

     

    Thanks!