Clarity Service Management

Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

  • 1.  Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

     
    Posted 06-04-2015 01:39 AM

    Hi All,

     

    Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

     

    Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

     

    Incident 3: Product Defect - INCORRECT FILES PROVIDED FOR ISSUE ACTIVITY

    After applying the first set of published cumulative patches of Service Desk
    Manager r14.1, the file issue_status_change.htmpl and detail_issalg.htmpl may
    not load.

    The correction of this problem provides the corrected files so that the Issue
    Activity pages will work as expected.

    Correction:


    USRD 3263 - INCORRECT FILES PROVIDED FOR ISSUE ACTIVITY

     

    Incident 4: Product Defect - KNOWLEDGE DOCUMENTS LOAD VERY SLOWLY

    After applying the first set of published cumulative patches of Service Desk
    Manager r14.1, specifically the resolution to STAR problem USRD 3064, Knowledge
    Documents load very slowly. This happens when there are huge number of entries
    in 'attmnt' table i.e. huge number of attachments.

    Correction:


    USRD 3267 - KNOWLEDGE DOCUMENTS LOAD VERY SLOWLY

     

    With regards,

    Mridula