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SDP - Remote Administration

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  • 1.  SDP - Remote Administration

    Posted 07-09-2010 01:04 AM

    Hi all, I have a few issues with SDP and I would appreciate your input. 


    We have just upgraded to SDP v2.63 and I am having issues with the Remote Administration Function. 


    When trying to access this console via SDP I get the attached errors. All errors relate to SQL Exceptions which leads me to believe that this is either because we are not running the compatible version of Nimsoft SLM or that I have not installed a dependent probe. 


    We are running Nimsoft Server v4.0 with SDP v2.63, all on Windows 2003 R2.


    Have a look at the errors and let me know if there is an easy fix. 


    And thanks. 

  • 2.  Re: SDP - Remote Administration

    Posted 07-09-2010 07:04 PM

    Have you looked at your database to see if those tables exist.  My guess is you need at least NMS 4.1 and mybe 4.3 you can check the requirements doc and it should tell you.

  • 3.  Re: SDP - Remote Administration

    Posted 07-09-2010 07:26 PM

    2. Requirements
    Nimsoft Service Delivery Portal supports the follow environments
    · Nimsoft Monitoring Server (NMS)
    · NMS Server 4.0 or later
    · Due to architectural limitations of NMS, all systems
    in the NMS domain must be controlled by either the NMS robot OR
    by the NMS RSP (Remote System Probe).
    · InfrastructureManager
    o 3.80.2 ( will also work)
    · If EnterpriseConsol is required
    o 3.40.2 ( will also work)
    · Robot 5.0 or later (4.10 will also work)
    · Dashboard API
    · Requires ndg 2.63 or later
    · Database server
    · SqlServer 2005, all editions
    · SqlServer 2008, all editions
    · Browsers
    SDP has been verified with the following browsers (browser must be enabled to
    allow JavaScript)
    · Microsoft IE version 6
    (for performance reasons we advice not to use IE 6)
    · Microsoft IE version 7 (see 3.1.1)
    · Microsoft IE Version 8 (32bit version)
    Adobe do yet not support 64bit Flash Player
    · Mozilla Firefox version 3
    · FlashPlayer
    · Adobe FlashPlayer version 10
    · Operating system
    · Production environments
    · Microsoft Windows Server 2003
    · Microsoft Windows Server 2008
    · Small production environments and test environments
    · Microsoft Windows XP
    · Microsoft Windows Vista

  • 4.  Re: SDP - Remote Administration

    Posted 07-11-2010 11:13 PM

    Yeap, got all of those thanks.


    As stated earlier where running Nimsoft Server 4.0. 


    Might have to raise a support call if no one has seen this before. 





  • 5.  Re: SDP - Remote Administration
    Best Answer

    Posted 07-27-2010 05:42 AM

    The issues was that during the installation process the Discovery module was not installed. 


    I have done this as part of our upgrade to 4.11. 


    All Resolved.