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USS - Link to Service

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  • 1.  USS - Link to Service

    Posted 04-27-2016 10:32 AM

    Hello,

     

    We use USS for ordering the services in catalog as front end to the users, and servicedesk team is looking for direct link to services/orders in USS instead they give navigation.

     

    Currently, i could find this big link however looking for an option to get the link from USS (like copy the URL from browser  should be an ideal solution) and send it to users in email.

     

    http://ServerNAme:8686/web/frontoffice/createrequest-catalog?p_p_id=CreateRequestCatalogWidget_WAR_openspaceportlet&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-2&p_p_col_count=1&_CreateRequestCatalogWidget_WAR_openspaceportlet__spage=%2Fportlet_action%2F%2Fcreate_request_catalog_portlet%2Fview&_CreateRequestCatalogWidget_WAR_openspaceportlet_offeringid=12345

     

    Regards,

    Sharath.M



  • 2.  Re: USS - Link to Service
    Best Answer

    Posted 05-13-2016 02:20 PM

    Hi Sharath,

     

    I found a easier way when i was looking for the same short links to take you directly to a service in USS to log a new call.

     

    use the Browse-Catalog portlet and just add a ?id=12345 parameter where the id is the id of your service, like this:

     

    https://servername:port/web/frontoffice/browse-catalog?id=10171

     

    hope this helps

    Andries



  • 3.  Re: USS - Link to Service

    Posted 05-14-2016 07:35 AM

    Hi Andries,

     

    I have given a try and it always end up on browse catalog page only  but it’s not taking me to the specific service(ID).

     

    Is it working for you.

     

    Sharath.M



  • 4.  Re: USS - Link to Service

    Posted 05-16-2016 05:37 AM

    Hi

     

    I just tried Andries advice and it works, please make sure that the servername is the USS host server and not the catalog server.

     

    Thanks

    Sivu



  • 5.  Re: USS - Link to Service

    Posted 05-16-2016 05:41 AM

    Glad you came right



  • 6.  Re: USS - Link to Service

    Posted 05-16-2016 05:42 AM

    Hi just check that you changed the server name and the port to your local ones for your environment



  • 7.  Re: USS - Link to Service

    Posted 05-16-2016 06:58 AM

    Sorry the test was on Friday ;

     

    Now, I have checked and you are totaly correct.

     

    Thanks much...Cheers

     

    sharath



  • 8.  Re: USS - Link to Service

    Posted 10-23-2016 12:29 PM

    Hi,

    you can also try short url to order, example for order id 15461

    https://servername:port/web/frontoffice/myrequest-catalog?id=15461


    Regards,

    Milan