we are facing in opening the attachment added in Catalog request. Also when the corresponding ticket is cretated in Service desk same issue is occurring. this is happeneing in some of the requests. that attached is in .docx format.
Perhaps take a look at the web.xml file in $NXROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF
Make a backup copy before editting.
Look for the following and set the NO to YES:
set param to YES to "always" force a deflate on the compressed file before sending
to the browser. This may be necessary for certain application/browser relationships
that may not behave as expected.
Also the following and add docx and xlsx to the end of the list of extensions:
set param to comma separated list of extentsions that override browser behavior
in the context of forcing a Save-As dialog for specific extentsion types
You will have to restart tomcat.