Clarity Service Management

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Error in opening the Attachments

  • 1.  Error in opening the Attachments

    Posted 04-28-2016 06:40 AM

    hi,

     

    we are facing in opening the attachment added in Catalog request. Also when the corresponding ticket is cretated in Service desk same issue is occurring. this is happeneing in some of the requests. that attached is in .docx format.

     

     

    Please advise.



  • 2.  Re: Error in opening the Attachments

    Posted 05-02-2016 01:31 AM

    any solution?



  • 3.  Re: Error in opening the Attachments

    Posted 05-02-2016 05:05 PM

    Perhaps take a look at the web.xml file in $NXROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF

    Make a backup copy before editting.

    Look for the following and set the NO to YES:

      <context-param>

    <!--

         set param to YES to "always" force a deflate on the compressed file before sending

         to the browser.   This may be necessary for certain application/browser relationships

         that may not behave as expected.

    -->

            <param-name>forceDecompressOnDownload</param-name>

        <param-value>NO</param-value>

      </context-param>

     

    Also the following and add docx and xlsx to the end of the list of extensions:

      <context-param>

    <!--

         set param to comma separated list of extentsions that override browser behavior

         in the context of forcing a Save-As dialog for specific extentsion types

    -->

            <param-name>save_as_dialog_ext</param-name>

        <param-value>mp3,eml,doc,zip,gz,tar,xls,rtf,ppt,pps,msg,jpeg,jpg,png</param-value>

      </context-param>

     

    You will have to restart tomcat.