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SiteMinder integration with IVR

  • 1.  SiteMinder integration with IVR

    Posted 03-29-2016 04:17 PM

    Hello there,

     

    We have a project requirement that needs to authenticate/verify IVR users via SiteMinder R12.52. How can i do that? any forum or doc link will be helpful.

     

    thank you



  • 2.  Re: SiteMinder integration with IVR

    Posted 04-04-2016 08:56 PM

    Hi Pack,

     

    Is IVR means Interactive voice response?

    I'm not sure what is the different between IVR user compare to user in user directory.

    In general, Siteminder authenticate/verify user if user exist in the user directory.

     

    Probably you can share more information on what is the different on the integration of IVR users compare to user directory's user.

     

    Regards,

    Kar Meng



  • 3.  Re: SiteMinder integration with IVR

    Posted 04-06-2016 03:06 PM

    Interestingly enough, the *original* SiteMinder product from way back in 1996 was simply a Radius server which was written for an IVR application.

     

    If the IVR speaks Radius, then it can communicate with SiteMinder in that fashion. If not, it may be possible that the IVR has an integration layer from which you can call the SiteMinder web service for authentication. Just speculating here

     

    -Richard