CA Service Management

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  • 1.  ServiceDesk textAPI

    Posted May 25, 2015 11:21 AM

    Hi folks,

     

    How do you specify custom attributes in the text_api.cfg file. I tried to copy an ootb attribute declaration with no success:

     

    OOTB : CHANGE.ORGANIZATION=organization.UUID.lookup_org

     

    Mine : INCIDENT.COMPAGNIE=z_organization.UUID.lookup_org

     

     

    Won't work.

     

     

    What am i missing?



  • 2.  Re: ServiceDesk textAPI
    Best Answer

    Posted May 25, 2015 07:08 PM

    Hi,

    Try to use INCIDENT.Z_ORGANIZATION=z_organization.UUID.lookup_org



  • 3.  Re: ServiceDesk textAPI

    Posted May 26, 2015 01:59 PM

    Works fine. Thanks!



  • 4.  Re: ServiceDesk textAPI

    Broadcom Employee
    Posted May 26, 2015 01:52 PM

    I think a part of the problem is that there is likely some spel code that would need to be introduced to know how to link the look up. If you just use "z_organization.UUID" and then pass the UUID value does that work correctly?



  • 5.  Re: ServiceDesk textAPI

    Posted Apr 05, 2018 11:35 AM

    I am in the similar issue and getting the following error when tried to pass a zfield UUID value:

    text_api.spl:508:tapi_set_col_attr | cr_chg_text_api.spl:703:text_api::cmd_cr_chg

    Thanks

    ArunavaS