Layer7 Privileged Access Management

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how to file transfer in proxy_RDP session

  • 1.  how to file transfer in proxy_RDP session

    Posted 03-30-2016 05:16 AM

    Hello

    i have client that run CA PIM 12.9 , they need to transfer files to (or from) remote server during Proxy_RDP session.

    i try to find any way , but still have no way to do that,,, is there anyway to do it ?

    i tried drag and drop ,, it stats that uploading the file , and see the progress bar, then msg show it has completed ,, but i don't see it on the remote server at all ?!

    is that normal ?

     

    thanks



  • 2.  Re: how to file transfer in proxy_RDP session

    Posted 03-30-2016 05:27 AM

    example of the drag and drop (which lead to nothing)

    1) pickup the file and move it to the session

    copy files01.jpg

    2) watching the progress bar

    copy files02.jpg

    3) message to assure the completion of the upload process

    copy files03.jpg

    result is nothing at all !!



  • 3.  Re: how to file transfer in proxy_RDP session

    Posted 04-03-2016 04:51 AM

    Hello

    anyone try this before ? any idea ?

     

    thanks



  • 4.  Re: how to file transfer in proxy_RDP session

    Posted 05-17-2016 08:26 AM

    Hello,

     

    I have been able to reproduce this issue in my lab and we are looking to understand the cause and how to fix it. I'll update the tread once we have a solution.

     

    Thanks,

     

    Aaron Armagost

    Principal Support Engineer, CA Privileged Identity Manager



  • 5.  Re: how to file transfer in proxy_RDP session

    Posted 05-17-2016 09:20 AM

    thanks AaronArmagost

    in fact i have solved (almost) most of it.

    when you drag and drop any file , it is uploaded to a new drive on the remote machine , called (X on Guacamole RDP)  where x is a free drive letter . then the client can copy the uploaded files from it into the remote server ,,,

    Guacamole on win2012.jpg

    and when the user need to have files from the remote server to his machine , there is a folder inside that drive called download , as soon the user paste on it, it is downloaded on this browser and he should choose where to save in on his pc.

     

    it turn out that some Windows 2008 servers (not all) does not show this drive letter so no place to upload or download files, i guess it is some sort of security at the client , but still ii cannot figure it out.



  • 6.  Re: how to file transfer in proxy_RDP session

    Posted 05-19-2016 03:57 PM

    Hello,

     

    We found that there could be a GPO that would block this related to drive redirection. Can you check to see if there are any from the domain or/and user level?

     

    Thanks,

     

    Aaron Armagost

    Principal Support Engineer, CA Privileged Identity Manager



  • 7.  Re: how to file transfer in proxy_RDP session

    Posted 06-01-2016 04:54 PM

    Hi,

     

    Do you still need help with this issue?

     

    Thanks,

    Brian Rehder

    Support Engineer, CA Privileged Identity Manager



  • 8.  Re: how to file transfer in proxy_RDP session

    Posted 06-02-2016 06:43 AM

    HI

    i am still don't know what is the security configuration could stop loading the driver of the "Guacamole RDP" drive to appear.

     

    thanks