Layer7 Access Management

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[SM-APS-09752] Write to user record failed

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  • 1.  [SM-APS-09752] Write to user record failed

    Posted 10-07-2016 08:06 AM

    Hi All,

     

    When i am trying to change User Password using Change Password APS, its throwing below mentioned error:

     

    [SM-APS-09752] Write to user record failed

     

    does anyone any idea about this?

     

    Regards,

    Shrawan



  • 2.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-07-2016 08:43 AM

    Hi Shrawan,


    What is PS version?

    Is the error consistent for any users?


    You seem to be getting all possible errors in APS :)



  • 3.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-07-2016 10:41 AM

    Hi Ujwol

     

    I am getting this for all users when i am uncommenting Regular Expressions setting for Match scenario.

     

    Policy server R12.52 SP01CR00

     

    i think i am helping CA in testing APS 

     

    Regards,

    Shrawan



  • 4.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-09-2016 06:26 PM

    Unfortunately I will have to agree.

    I agree we didn't do good job testing the APS when it was bundled with Policy server OOTB.

     

    For this particular issue of yours, my guess is this is a product defect as I have seen similar issue in the past.

    Do you mind opening a support ticket for this please ? We might have to reproduce the issue in our lab and request a dev fix with SE.



  • 5.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-10-2016 09:37 AM

    Hi Ujwol

     

    That message havent appeared when i tried it today.

     

    Hope it's resolved.

     

    Thanks a lot for your prompt responses.

     

    Regards,

    Shrawan



  • 6.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-10-2016 11:05 AM

    Did you make any changes?

    If it went away by itself there is equal chance of coming back again :)



  • 7.  Re: [SM-APS-09752] Write to user record failed

    Posted 10-12-2016 02:04 AM

    Ujwol I agree



  • 8.  Re: [SM-APS-09752] Write to user record failed
    Best Answer

    Posted 10-14-2016 09:25 AM


    "I'am getting this for all users when i am uncommenting Regular Expressions setting for Match scenario.

    Policy server R12.52 SP01CR00"

     

    Does sound like a bug -  open issue, then upload the aps.conf (contains the expression) support should repro and send to engineering - also include the trace log