Clarity Service Management

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launch dsm explorer for ci or asset remote contrl

  • 1.  launch dsm explorer for ci or asset remote contrl

    Posted 08-20-2015 06:46 PM

    Hi, please your suggestions.

     

    Any way to launch dsm explorer to start a remote sesion based on inventory information available.

     

    In our environment CA SDM 14.1 and CA Client Automation 12.9 share a common mdb. And detected assets are now CI's (imported using pdm_discimp).

     

    Analyst select related Asset for incidentes when is necessary. So, we need to know if its possible launch dsm explorer just clicking on asset name link form incident detail page. All our analyst's computers has DMS Explorer installed.

     

    Thanks.

     

    Regards,

    JOHN



  • 2.  Re: launch dsm explorer for ci or asset remote contrl

    Posted 08-21-2015 04:42 PM

    Hi John,

     

    Out of the box, the Asset Name on  CI Detail page is plain text. 

     

    So just throwing out an idea as I'm not sure how to do this myself.  Maybe some URL coding could be introduced (into the detail_nr.htmpl or some other java script) for it to launch the DSM Explorer with some parameters.

     

    _R



  • 3.  Re: launch dsm explorer for ci or asset remote contrl

    Posted 08-22-2015 02:16 AM

    Hi,

    I think Raghu.Rudraraju is right, you already have asset name so you just need to put pieces of the puzzle together.

    1. You have asset name in your detail form $args.name

    2. You can execute any executable in spel script:

    cmd_str = expand("C:/path/your.exe "+ name);
      exec(cmd_str);
    
    

     

    3. So you need to write the spel script and execute it from form. For this you can use the document fro cdtj:

    SPEL: Register custom webengine OP

     

    I hope this will help You